No rewards credits despite recent purchases

I purchased Season 7 game of thrones. I chose to purchase this from Microsoft because of the 5,000 reward credits that were promised. They don’t even show up in my “pending rewards”

I also pre-ordered destiny 2. Where are my rewards credit for that purchase too????

:)

 

Reward help #2 because 1st wasn't ANY use or help at all

I have clarified the issue with the pending credits and that's no longer an issue but still wondering why I've barely ever received any rewards/% back on purchases even after the changes to the reward scheme, despite having a vip rank.

 

No credits since march despite several purchases in March and April

Hello,



My rewards credits have updated with nothing but surveys since March despite making several purchases of games, season passes and DLC.

Where are my points? I'd checked on the commerce page as well and found nothing. Just my purchases. No points balance or deposits.

 

Keep in mind that for the game of thrones offer, credits should show as pending about 96 hours after the purchase (or after the offer started). Since the offer just started on the 5th it would still be another day or so before the credits show as pending.

There were no offers to receive credits just for preordering Destiny. If you preordered on or after July 1, it would have counted towards the games on demand punchcard at the time and you would have needed 2 other eligible purchases to complete the offer
and receive credits.

 

Hello aka Pixel Chick,

From the FAQ:

When will I receive my Rewards Credits?



After you have completed the offer, your Rewards Credits will appear as pending within 96 hours.

Since your purchase was made on the 7th, it is too early to see Credits for that purchase.

Regarding your Destiny 2 purchase, the only offer that would have been eligible for is the last Games on Demand offer. However, that offer requires three eligible pre-order purchases to complete. Since you only had one purchase, you did not complete that
offer.