no rewards credit from console purchase

Sedds-[xboxvenue] · Nov 15, 2017

last year i purchased the Microsoft Xbox One S Gears of War 4 Bundle console

at the Microsoft store and was told i would get some rewards points credits which can be used to purchase games.

Order number: 0073-00731001-36588

Date purchased: 2016-11-24

:)

XBLRewards8 · Nov 15, 2017

I recently upgraded to an Xbox One S and did not receive my 15,000 rewards credit.

Hello Darth Vita,

We do not see a purchase of a console off of MicrosoftStore.com. That offer only applies to purchases made from MicrosoftStore.com, and not for console purchases made from physical (brick and mortar) stores. As Smwutches says, we no longer Reward Credits
for Xbox Live Gold renewals as of July 2014.

Smwutches · Nov 15, 2017

what if I have bought Microsoft products outside the microsoft store online?

The rewards program cannot track purchases from other retailers. So there is no way to receive credit for those.

XBLRewards8 · Nov 16, 2017

Hello Sedds,

That offer was only for digital purchases from the then Microsoft Store website. We cannot track purchases made from physical locations.

XBLRewards8

Hello Sedds,

That offer was only for digital purchases from the then Microsoft Store website. We cannot track purchases made from physical locations.

Smwutches

For help with Microsoft Rewards credits, you will need to contact their customer support. That program is completely separate from the Xbox Rewards program.

The only way to receive Xbox rewards credits for purchasing a console is if you are a 360 user (meaning you've never used One), and upgrading to a One. If that is the case, you should see credits pending about 15 business days after the console shipped.

XBLRewards8

Hello upbeatzombus,

From our FAQ:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early to see those Credits.

XBLRewards8

Hello Juyal

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early for those Credits to appear as pending.

XBLRewards8

Hello MrBlu3Sky,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

Since your purchase was made recently, it is too early for those Credits to appear as pending.

no rewards credit from console purchase