No rewards credit deposit

hello,

I currently have 15000 reward credits in my account and have for some time. It doesn't seem to deposit them automatically and I have no option for an early deposit. How do I proceed as I don' want to loose them when you switch over?

Kind regards,



:)

 

Xbox rewards credits

Hello alexthegreat26,

There is no way to deposit Rewards Credits outside of the scheduled deposit dates.

 

Rewards credits pending for more then 1 year

Hello Rise Lara Crft,

Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.

 

Early deposit is only available when you have between 1000 and 5000 points. "Early" means before reaching the 5000 mark that triggers an auto deposit.

Next deposit is scheduled for 12/04.

 

I' aware. It doesn't deposit my credits at all and I cannot do it manually they just sit there and have done for a few auto deposits now.

 

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.