No reward points for renewing 12 month gold

Hi I have not received my 3,000 points for renewing my gold membership. Can you please help

:)

 

Didn't recieve points for renewing 12 month gold

I didn't recieve any reward points for renewing 12 month xbox live gold. Would be greatly appreciated if I can get some help... please.

 

XBox Rewards

I purchased (through the dashboard) 12+1 months of Gold subscription during a promotion which said there was a bonus for renewing and I would also get 800 microsoft points. Ive called xbox live support 2 times about this issue and was told the promotion
did not exist , even though it was through the xbox dashboard. I did this back in October, 2010. No 800 points award as of yet. The other reward issue I have is that instead of getting 200 points for renewing a 12 month gold subscription. Under my rewards
it said I only renewed for a 1 month gold subscription, even though I have been online for 3 or more years.





I have not received 800 microsoft points from the dashboard promotion and I haven't received the 200 point rewards promotion.



thank you,



Alex

 

For help with the Rewards program, you'd need to post here -
forums.xbox.com/.../29.aspx

Renewals were awarded after the subscription starts, not from the day you add the time. You had to be on a gold subscription when you added the time in order to qualify. As of July 1, there are no rewards offers to receive credits for renewing a gold subscription.