No reward credits for Throwback Thursday purchase 7/6/2017

EpicBread4329 · Jul 12, 2017

Hello, I purchased Civilization Revolution during Throwback Thursday and have not received any reward credits yet according to my status page. I did receive 1250 reward credits for my First Purchase With Local Currency which was this purchase. It seems
like many people are having issues with reward credits for this promotion and it's almost time for the next throwback Thursday...

:)

JSojka18 · Jul 12, 2017

Did not receive credit for throwback Thursday

I have purchase Civilization: Revolution two weeks ago on 7/6/2017 as part of the Throwback Thursday, but have not received any credit for the purchase thus far. The page said that there should be 6,000 rewards credits for the title. Can someone take a look
why I have not received the credit yet?

Pakuricorn1 · Jul 12, 2017

About "Throwback Thursday Rewards"

Hello.

I ask you about "Throwback Thursday Rewards".

It have punched 1 of 4 "Bonus Reward punchcard" in the page "MyMissions", Should it punch 2 of 4?

It shows "Pending Credits" in the page "MyRewards";

07/12/17 - Throwback Thursday Rewards - July Week 2 (1,000 Rewards Credits) - 1,000 Credits

06/15/17 - Throwback Thursday Rewards - June Week 3 (1,500 Rewards Credits) - 1,500 Credits

Smwutches · Jul 12, 2017

Support will double check it for you, but keep in mind that purchases cannot count towards more than one offer. So if you got the credits for the first purchase offer, it may not count towards the throwback offer.

XBLRewards8 · Nov 3, 2018

Hello EpicBread4329,

Apologies for the inconvenience. It looks like there was an interaction with the first time purchase offer that caused that purchase to not be processed for Throwback Thursday. We will adjust your account manually for that purchase. You should see the Credits
by the end of next week.

XBLRewards8

Hello EpicBread4329,

Apologies for the inconvenience. It looks like there was an interaction with the first time purchase offer that caused that purchase to not be processed for Throwback Thursday. We will adjust your account manually for that purchase. You should see the Credits
by the end of next week.

Smwutches

Support will double check it for you, but keep in mind that purchases cannot count towards more than one offer. So if you got the credits for the first purchase offer, it may not count towards the throwback offer.

XBLRewards8

Hey Blackstaff,

After doing some research on your account, it looks like your purchase was entirely Rewarded by the First Time Purchase offer for 1250 Credits. Apologies for the inconvenience! We'll adjust your account to also take into account that this purchase was made
for Throwback Thursday. You should see this Credit event pop up by the end of next week!

XBLRewards8

Hello SirPrakan,

Apologies for the inconvenience. There was an issue with Throwback Thursday that was recently resolved. You should see the Credits pending for this purchase shortly.

XBLRewards8

Hello Aeragon IX,

We have now received the purchase information, and can confirm seeing the offer being completed for your account. You should be able to see this shortly, when this new information is loaded onto the website for you to see. Again, apologies for the delay.

No reward credits for Throwback Thursday purchase 7/6/2017