No reply to post 1yr ago try again

CCARTER77 · Oct 5, 2017

I've asked the question multiple times on the phone to no avail. Been told to post here in the forum, which I did over a year ago. I've been with Xbox since the 360, and in that time I've amassed about 120000 Gamer score, bought to many games to count, been
a insider member for a year to become an alpha already with 900xp. This is more than so many people I know that have been with you since original xbox, yet here I sit getting screwed on rewards. I received a few on 360, but if you look at my purchase history,
you will see no way should I be sitting at half way in the 0 VIP. I've pre-ordered games and got nothing, I should be so so much higher, as well as actually having some points. Yet here I sit with nothing to show for my loyalty. I have close to 4TB of games
sitting on my ONE, that's not counting games I bought on the 360 or from your store. Where are the rewards?

:)

bigjonny83 · Oct 5, 2017

No reply to post

Why do the enforcement team never reply to posts the only way to connect with them is to post and yet they don't reply don't even think they read them is stupid I pay all this money and Xbox fail to give the support needed

bigjonny83 · Oct 5, 2017

No reply to post

Then how do we contact them

XBLRewards8 · Oct 6, 2017

Hello CCARTER77,

We do not see any posts made by this gamertag. In order to get assistance with Xbox Live Rewards issues, please be sure to post on the Xbox Live Rewards Questions forum, with a support post type (previously just the Xbox Live Rewards Questions forum).

It sounds like you may be unfamiliar with how our program works. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

So for example, your most recent purchase of August of Shadow of Mordor did not award any Credits since you do not have any MyVIP stars. Since that purchase was also not eligible for any offers running at that time, it also did not award any offer completion
Credits.

XBLRewards8

Hello CCARTER77,

We do not see any posts made by this gamertag. In order to get assistance with Xbox Live Rewards issues, please be sure to post on the Xbox Live Rewards Questions forum, with a support post type (previously just the Xbox Live Rewards Questions forum).

It sounds like you may be unfamiliar with how our program works. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

So for example, your most recent purchase of August of Shadow of Mordor did not award any Credits since you do not have any MyVIP stars. Since that purchase was also not eligible for any offers running at that time, it also did not award any offer completion
Credits.

Smwutches

Official support hours are Monday-friday 9am-5pm PST So it can take longer than 14 hours to receive a response.

XBLRewards8

Hello Fash Fangers,

Your deposit is being prevented due to a mismatch between your British Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account
region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit
in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Mesowhite

Thank you Boxcaracer182 for pointing that out.

I did not see that the board was no longer active. I will no longer use the link in the forums.

bigjonny83

You only have the option to open a case review if the ban is still active as they have removed the ban on my messages it no longer gives me the option to open a case review so because the messed up and didn't remove the ban on party chat too I have no way
to open a case to get them to correct it

No reply to post 1yr ago try again