No refund for corrupted download??

I purchased borderlands through the black friday page on my 360 console. It froze the console every time i loaded the game. Went through all the redownloading and jazz and still doesn't work. This meets all the refund requirements and is obviously not my
responsibility yet i was denied a refund with no explanation and noone will contact me regarding the issue.

Is this a common Microsoft issue?

:)

 

"Can't Download Star Wars: Knights of the Old Republic" on 360

I'm having same problem. Clearly, download file is corrupted. Is there a way for refund?

 

Still can't play Counterstrike GO

To find out if you can get a refund - go to the point where you confirm the download on the game and it will tell you if the game is refundable - also check for a corrupted file

 

Hi,

Sorry to hear about this issue you are facing. Could you try the steps outlined in this troubleshooter? Troubleshoot Game or App Installation Problems | Xbox One

You could also check for corrupted data. Here's how:

1. Determine if the saved game is corrupted. To do this, follow these steps:
   1. Select settings, System, and then Storage.
   2. Select the storage location, and then press the A button.
   3. Select Games and Apps, and then press the A button.
   4. Select the game, and then press the A button.
   5. Select the saved game, and then press the A button.
      Note A corrupted saved game file is marked with a yellow exclamation point.
      
2. If the saved game file is corrupted, delete the corrupted file. To do this, select Delete

You may want to try additional refund requests if the above don't work., but make sure to include all the troubleshooting steps you have taken.

Request an Xbox digital product or subscription refund | Billing

Refunds are at the discretion of Microsoft.

 

Tente ligar para suporte...

 

Hey there jv!

Sorry to hear that you were experiencing difficulty playing that game. I could totally understand how that situation could be frustrating, but let's see if we can help you out.

Now, if the game still froze after you tried all that jazz, maybe try this jazz.

Usually when it comes to the console freezing or generally glitching out, the best course of action would be to rollback the updates for the console. I would suggest trying
Solution 7 on our page entitled
Troubleshoot problems with an update to your Xbox 360 console.

When it comes to the refund, from what I understand, Microsoft has removed the ability for customer support agents to do that and have created a new team that determines the eligibility of customers for one as allowed by our policies.

If they sent you any emails about your interaction with them, I would follow up with them by replying to that.

Hope this information was helpful.

Give those steps a shot and keep us posted on how that helped.

Thanks!

 

They contact you thats not going to happen you need to contact xbox support and talk about what was going on so it can get fixed...

 

I would agree that discussing the situation with Xbox Support and explaining what happened is a good idea. You can Contact them by requesting a call back using the link below. Good luck.

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