No puedo renovar mi suscrpcion

Trate de renovar mi suscripcion con una tarjeta prepagada de 12 meses, introduci el codigo el dia 30 de Septiembre del 2017, y me salia un error diciendo que habia fallos de parte de microsoft, llevo intentando meter el codigo 3 dias y me sale la misma alerta,
hoy intente ingresar el codigo y me dice que ya esta canjeado y mi siscripcion no se renovo , trato de buscar ayuda en soporte tectico en mexico y no hay ni telefonos ni nada, quisiera ayuda en esto ya que compre mi tarjeta y ni siquiera pude usarla .

Donde me puedo comunicar ya que no hay soporte en español ni hay donde poder comunicarse ...

[translation]

I tried to renew my subscription with a prepaid card for 12 months, I entered the code on September 30, 2017, and I left an error saying that there were bugs on the part of microsoft, I have tried to enter the code 3 days and I get the same alert,
today try to enter the code and tell me that it is already exchanged and my siscription is not renewed, I try to find help in technical support in Mexico and there are no phones or anything, I would like help in this since I bought my card and not even I was
able to use it.

Where I can communicate since there is no support in Spanish and there is no where to communicate ...

:)

 

No puedo renovar mi suscripcion

Hey Xargin Baal! Try redeeming the code on Xbox.com. If you continue to have issues, you will need to contact support

here. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

No puedo renovar mi suscripcion

Cmpre una tarjeta de 12 meses y al tratar de activar el codigo me sale, que hay problema de lado de xbox llevo tres dias asi y no me deja renovar, alguien puede ayudarme,trate de buscar soporte en linea y no hay o esta fuera de servicio

 

Hey there Xargin Baal.

When you get a chance, please double check your subscription over on account.microsoft.com. If there's an active subscription show on your account, try removing your profile from your Xbox One, power cycle (hold down power button for 8-10 seconds) and reconnect.

Let us know how it goes

 

sige mi cuenta igual, no me renovo mi suscripcion, no hay telefono en soporte español. donde me comunico o donde obtengo ayuda por que solo me dicen que haga todo lo que ya hice

[translation]

follow my account, I do not renew my subscription, there is no phone in Spanish support. where I communicate or where I get help because they only tell me to do everything I already did

 

Hey there Xargin Baal.

We do indeed have Spanish support, to reach out to the support team in your region, be sure to check out this
Xbox Support page.