no puedo detener la suscripcion periodica del game pass ultimate [I can't stop the periodic...

Hey there kenmar4,

Thanks for reaching out to the Forums for advice on how to handle a problem like this. I can totally understand how this could be a perplexing problem to encounter. You cannot renew an subscription if you have a pre-existing balance. For information on how
to go about paying that check out Pay a past-due balance to unlock your subscription.

Hope this information was helpful.

Thanks for reading!

Hi there,

if you did disable to automatic renewal prior to the subscription ending, then it's best to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

They should be able to look into it and help you solve the issue.

Let us know the results

Translation:

Hi, I deactivate the Periodic Billing option.

In November I bought a 3-month gamepass promotion for 12 euros,

The subscription expired on January 25, and I renewed myself, I insisted YO DESACTIVE PERIODIC BILLING.

Why was it renewed?

help with this scam

-----

Answer:

Hi, I am sorry for your issue, I suggest you to check again in your Microsoft account if your recurring billing is active or not (https://account.microsoft.com/services/),
then I suggest you to contact verify here https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund if
you can get a refund, here you can also try to contact the support and explain them the situation

No puedo acceder al GAME PASS.

No he completo los 30 dias del mes, y me bloquea el acceso para las descargas de Juegos..

Compre el game pass ultimate y no puedo jugar on line.

Que puedo hacer ?????

[Translation - I bought the ultimate game pass and I can't play online.

What I can do ?????]