no puedo descargar un juego de la store (I can't download a game from the store)

Agradezco mucho la ayuda me has brindado con este problema, ya se pudo resolver el problema.

Que tengas una excelente semana.

[Mod Translation-I am very grateful for the help you have given me with this problem, the problem has already been resolved.

Have an excellent week.]

Hola que tal estoy intentando hacer la instalación desde una PC con Windows 10, estoy intentando instalarlo desde la store.

Gracias por responder a mi problema

[Mod Translation-Hi, how are I trying to install from a Windows 10 PC, I am trying to install it from the store.

Thank you for answering my problem.]

Hello Elí,

We thank you for binging this inquiry to our forums community, and understand that this concerns an inability to install Gears 5 through Xbox Game Pass.

Are you attempting to install the game onto an Xbox One console? Or would you happen to be attempting the installation on a Windows 10 PC?

If you're on a PC, are you attempting to install the game through the
Xbox (Beta) app?

Clarify these questions for us and we'll be right here awaiting your reply.

Best wishes!

Try a hard reset by holding down the power button for 10 seconds until the console shuts off.

Unplug the power cable and wait for 5 min before plugging in back in.

That might fix the problem

Hi Elí López Urbina,

I recommend some Windows Store App troubleshooting to try and resolve this problem. First, sign in to your

Microsoft account. Next, work through these possible solutions in the order presented.

• Make sure Windows has the latest update: Select
  check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows
  Update > Check for Updates. If there is an available update, select
  Install now.
• Update Microsoft Store: Select the Start button, and then from the apps list, select
  Microsoft Store. In Microsoft Store, select See more > Downloads and updates >
  Get updates. If an update for Microsoft Store is available, it will start installing automatically.
• Troubleshoot games: If you're having issues installing a game, see
  Troubleshoot game installations on Windows 10.
• Repair or reset your apps: See Repair or Remove programs in Windows 10.
• Run the troubleshooter: Select the Start button, and then select Settings >
  Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Let us know the results!