No puedo comprar en la tienda i dont cant to buy in the store

And say to search other form to pai

Usted puede comprar prepago en las tiendas. Depende de su tienda.

Su bienvenida!

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

Thank you!

Hello Paid,

Sorry for the issue with purchases. You probably have a past due balance for something like an Xbox live subscription. You can request a call back and talk with a support agent to go over your account with you.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Hello Paid!

Sorry to hear that you're experiencing issues trying to make this purchase online.

If you are experiencing difficulty, it might be best for you to contact Xbox
customer support directly as there could be a number of factors that could be resulting in this peculiar circumstance.

If and when you can, try to get in contact with them and let us know how this information helped resolve your issue.

Thanks!