No puedo cancelar suscripcion Game Pass[Translation-I can't cancel Game Pass subscription]

Hace unos meses atras compre el game pass para pc por 1 mes. Lo cancelé,según yo, un día antes de que cobrara los 3.500 clp pero para mi sorpresa aun me sigue diciendo que debo 3.500 y al intentar cancelarlo no me deja, ya que no veo ningun boton que diga
cancelar. Me di cuenta de esto cuando intenté aprovechar el game pass ultimate por 500clp

[Translation-A few months ago I bought the game pass for pc for 1 month. I canceled it, according to me, a day before it charged 3,500 clp but to my surprise it still tells me that I owe 3,500 and when I try to cancel it it won't let me, since I
don't see any button that says cancel. I realized this when I tried to take advantage of the ultimate game pass for 500clp]

[Mod removed picture-personal information]

:)