No puedo acceder a GOLD [Edit - Translation] - I can not access GOLD

Compre membrecía de GOLD un año y ahora resulta que no puedo acceder a la Membrecia requiero respuesta

[Edit - Translation] - Buy GOLD membership one year and now it turns out that I can not access the Membership I require a response

:)

 

[Not working multiplayer does not detect me that I have gold]

No puedo jugar al multijugador en xbox one, no me detecta que tengo gold

Pero no puedo ingresar al online de ese juego

[Translation]

I can not play multiplayer on xbox one, it does not detect me that I have gold

But I can not access that game online

 

Esta conectado a internet pero a xbox live error

No puedo acceder con ninguna otra cuenta, la migración la hice 2 meses aproximadamente.

Me dice error de conexión de Live. Su consola esta conectada a internet pero no puede acceder a xbox live.

[TRANSLATION:

I can not access any
other accounts, the migration
I did 2 months approximately.
It says Live connection
error. Your console is
connected to the internet but
can not access xbox live.]

 

Hello Raul

Thank you for bringing this to our attention, please take the time to check the subscription settings on xbox one to make sure the Gold Membership subscription is still active.

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select All Settings.
4. From Account, select Subscriptions

For any questions regarding subscriptions you can
Contact us here

Hope this helps!

 

Dear XBF Cris J

Continuo con mi problema la cuenta de GOLD dice que esta vencida, pero yo renové en Enero de este Año, espero que me puedas ayudar a resolver mi problema

Saludos...

[Translate - Dear XBF Cris J

I continue with my problem the GOLD account says that it is overdue, but I renewed in January this year, I hope you can help me solve my problem

Regards...]

 

Hi Raul,

I'm sorry to hear that the issue persists with the Xbox Live Gold membership.

I would suggest to try removing your profile from the Xbox and redownload the profile.

Remove a Microsoft account from your Xbox One console

1. Press the Xbox button to open the guide.
2. Select System > Settings > Account
   > Remove accounts.
3. Select the account that you want to remove, and then select Remove to confirm.
   
4. When you're finished, select Close.
   

You can add your Microsoft account to any Xbox One console. Here's how:

1. Press the Xbox button to open the guide.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select
   Add new.
3. Enter the email address for the Microsoft account that you want to add, and then select
   Enter.

Let us know if this helps.

 

Dear Lesly good day

Lamento comentarte que sigo sin poder conectarme, desde que inicio sesión me aparece como "vencida" mi cuenta GOLD, aun cuando se hizo el cargo a mi tarjeta en el mes de Enero del presente.

Espero puedas corregir mi problema pronto

Saludos…

[Translate - Dear Lesly good day

Sorry to tell you that I still can not connect, since the beginning of my session appears as "overdue" my GOLD account, even though the card was charged in the month of January of the present.

I hope you can correct my problem soon

Best regards...]

 

Hi Raul,

If the message keeps stating there is a past due balance, please visit
How to pay a past due balance on an Xbox subscription. Otherwise, try to

Contact Xbox Support

I hope this helps ^‿^

 

I pay a year of membership in january 2018 and your are recouping me by means of monthly payments.

The worst thing is the service was suspended.

I have evidence of my annual payment and the charges that I do not authorize that I have been doing.

I need to contact you directly and solve this situation as soon as possible.

I'm upset about this abuse.

 

Hi Raul,

We understand this situation can be frustrating. In order for us to further assist with the situation, please Contact Customer Support

I hope this helps