No programme information in the OneGuide

I've just bought the TV adapter for my One and it works fine, I can watch TV through my One use voice commands etc but the OneGuide doesn't contain any programme information at all, everything just says "no info available." It's obviously able to pick up
the channel listings because when I switch to a channel the " now showing" info along the bottom works correctly so why isn't it populating the guide?

Any help anyone can give me would be gratefully received

:)

 

TV listing but no picture

Ive recently bought the TV tuner for xb1.i can get the oneguide listings for available channels but no actual programmes show ,I only get a black screen.any help would be welcome

 

Question: Can you assign custom channel numbers to TV Channels in OneGuide?

Background:

I live in an Area that receives Freeview Light in the UK (Not all of the channels from National Freeview are available. On my FreeviewHD box, I have changed the channel numbers so that the Channels I access most frequently are listed as Channel 1, 2, 3,
4, etc. on the Freeview Box.



With the new OneGuide functionality in the UK (which looks great, by the way), it assumes that BBC1 SD is channel 1, BBC2 SD is channel 2, RTÉ1 is channel 52, etc. When you select a program from the OneGuide, it just sends the channel number from OneGuide
(e.g. 52) via IR blaster.

So, if I have moved RTÉ1 on my FreeviewHD box from 52 to 5, OneGuide is unaware of this and tries to change the channel to 52 (even though there's nothing there).

Naturally, OneGuide is unaware of any of the channel order on the FreeviewHD box, it is simply sending out the IR command for the channel number that it assumes is present at the channel it knows.

Questions:

1. Is it possible to change the Channel number associated with TV Channels in OneGuide? If so, how?
   
2. If it is not possible, is there way to lodge this as an Enhancement Request with the Xbox team?
   

Additional Info:

This request is not only for the convenience of having the OneGuide change to the correct channel, but also if Microsoft is using OneGuide data to gather information about the types of programmes that people are watching, I am going to show
up as watching lots of "Springwatch with Bill Oddie" - a nature programme on BBC 2 SD - when in fact I have been watching "Champions League Soccer" on RTE2 HD.

If the correct channels are not lined up, then the data that Microsoft will receive will be skewed and therefore they may invest heavily in Nature Programmes for Xbox Originals because it shows as very popular in the 18-45 year old male category.

Many thanks in advance,

F.

 

I'm having this problem too. Using TV adapter for UK Freeview.

 

Same for me. UK, USB adapter, no info available message on all channels.

 

I had this same problem. After a little messing, I found that if I change the TV provider to 'Freeview-National Lineup' then it all starts working again. I did try each option under 'Freeview' but would not show anything.

 

Cheers, changed the provider to National Line Up as you suggested and it's working fine now