No Preorder Bonus Codes Included in Physical Purchase of Halo 5

answers.microsoft.com/.../80e7e81f-7eb5-40ce-9ae9-750bca93946b

The physical swap was only for the statue bundle, and the console bundle.

So i bought the Collectors Edition of Halo 5 and not only did i not get any of my codes but i also got the wrong digital copy. So when i went to try to swamp the code for a physical copy they didn't want too. After a 2 hour phone conversation with a rep
and his supervisor, we resolved the problem. I got my physical copy BUT i still didn't get my extra DLC. So now i'm on the phone trying to figure it out with a rep. Let's see how this one goes

Game stop has generic codes for pre-order dlc, I know this for a fact. They can pull up a code if it's not on your receipt, you just have to show them this is the case. It happened to me when one of the games I preordered apparently had a "game stop edition"
which had a ribbon across the top of the cover design which said "gamestop" I forget the game off hand. They told me everyone who preordered should of gotten this special edition and that codes would be inside the game case. I was made to go home and get my
receipt and copy of the game to show I had a regular edition, not the gamestop veesion, and that there was no code on my receipt. Once I came back with the requested items the manager came out, checked everything, then punched some stuff in the computer and
gave me a new code. Maybe you need to talk to another employee.

You have to contact support for the e-mail. Either call support or set up a live chat and they will e-mail the codes after verifying your info. Relatively painless process, and only took about 3 minutes to be contacted through live chat. Good luck.