No pre-order credit

Discus and support No pre-order credit in XBoX Rewards & Social to solve the problem; Hi, I preordered Final Fantasty XV on Microsoftstore.com with the same email I use for Xbox rewards and using the link from the rewards site but I... Discussion in 'XBoX Rewards & Social' started by Dastly, Dec 10, 2016.

  1. Dastly
    Dastly Guest

    No pre-order credit


    Hi,

    I preordered Final Fantasty XV on Microsoftstore.com with the same email I use for Xbox rewards and using the link from the rewards site but I still have not gotten my credit.

    :)
     
    Dastly, Dec 10, 2016
    #1
  2. XBLRewards3
    XBLRewards3 Guest
    Did not get reward points for pre-ordering Forza Motorsport 6 or 7, nor virtual keys for FM7

    Hi GDane. There was no offer that awarded for pre-ordering Forza 6. Credits for pre-ordering Forza 7 are only awarded if it was pre-ordered or purchased during the offer period. Since your pre-order was made in June, it does not qualify for the Credits.
    We are looking into the keys for your pre-order. Hang tight for those.
     
    XBLRewards3, Dec 10, 2016
    #2
  3. M4RV 71
    M4RV 71 Guest
    Cheap Preorders - only 2 hours left

    No probs lads, good to see some of you have taken advantage of it. And they will charge your card on despatch as well



    This is from their site:



    When will I be charged for my pre-order? We do not charge your credit/debit card until your pre-order is despatched. Your credit/debit card must be valid until after the latest release date of any pre-order items.
     
    M4RV 71, Dec 10, 2016
    #3
  4. Smwutches
    Smwutches Guest

    No pre-order credit

    The credits should show as pending about 10-15 business days after the game shipped. So there are still a few days before the credits should show as pending.
     
    Smwutches, Dec 10, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Dastly,

    It looks like we have not yet received purchase information for this title from our MicrosoftStore.com team. We'll reach out to them to see what is causing this delay. Sorry for the inconvenience. We'll update your thread once we have more information!
     
    XBLRewards8, Dec 14, 2016
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Dastly,

    We have received a new batch of purchase information which contained your purchase. You should see the Credits pending in 1-3 days! Apologies for the delay.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards3 Win User

    Did not get reward points for pre-ordering Forza Motorsport 6 or 7, nor virtual keys for FM7

    Hi GDane. There was no offer that awarded for pre-ordering Forza 6. Credits for pre-ordering Forza 7 are only awarded if it was pre-ordered or purchased during the offer period. Since your pre-order was made in June, it does not qualify for the Credits.
    We are looking into the keys for your pre-order. Hang tight for those.
  8. SojerManLan Win User

    Xbox Pre Order

    In case of an pre-order, any and ALL pre-order bonuses/DLCs will be credited only to the account the pre-order was made to.
  9. XBLRewards8 Win User

    Forza 7 Sweepstakes Rewards Credits Issue

    Hello Evolved360,

    The Credits were only for pre-orders/orders made during the offer period. Since you pre-ordered in August, you only received keys (Sweepstakes entries), and not Credits.
  10. XBLRewards3 Win User

    Forza 7

    Hi Hurlamania. You pre-ordered Forza 7 on August 29, 2017. The offer started on September 18th. You qualified for the plays, but the pre-order was not eligible for the Rewards Credits. Pre-orders had to be made during the offer period for the Rewards Credits.
  11. XBLRewards8 Win User

    Missing Rewards points

    Hello Diamond Descent,

    We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
    requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

    The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.
Thema:

No pre-order credit

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