No PC code received for Quantum Break purchased from MS Store

Discus and support No PC code received for Quantum Break purchased from MS Store in XBoX Sales and Promo to solve the problem; I pre-ordered a physical copy of Quantum Break for Xbox One from the Microsoft Store on Feb. 25. The MS Store indicated that I would receive a digital... Discussion in 'XBoX Sales and Promo' started by ajenteks, Apr 27, 2016.

  1. ajenteks
    ajenteks Guest

    No PC code received for Quantum Break purchased from MS Store


    I pre-ordered a physical copy of Quantum Break for Xbox One from the Microsoft Store on Feb. 25. The MS Store indicated that I would receive a digital copy of Quantum Break for Windows 10 shortly after release.

    I received the hard copy of the game on April 5. I have yet to see the Windows 10 code.

    The service number I have been provided is [Mod Removed]

    :)
     
    ajenteks, Apr 27, 2016
    #1
  2. Lhota
    Lhota Guest
    Help! Never Received codes/credit for PC Quantum Break and Alan Wake

    Pre-ordered Quantum Break on the Xbox Store on 4/3

    Never received codes/credit for Alan Wake games and Quantum Break PC.

    Talked to MS support and they said to post here.
     
    Lhota, Apr 27, 2016
    #2
  3. Curmudgeonest
    Curmudgeonest Guest
    Quantum Break Digital Xbox One Pre-Order and no promotion codes.

    Pre-ordered Quantum Break digitally from the Xbox Store for Xbox One, and still haven't received the bonus Quantum Break Windows PC code, or the Alan Wake codes. Any further updates on when we may receive the promotion codes? Thanks.
     
    Curmudgeonest, Apr 27, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    No PC code received for Quantum Break purchased from MS Store

    Hey ajenteks,

    The physical version of Quantum Break on Xbox One does not include Quantum Break on Windows 10. That specific promotion was only available through pre-ordering the game on the Xbox Store, or redeeming a digital token before the release.

    Sincere apologies for the misinformation. Please feel free to reach out to
    Microsoft Store Support     for any further support regarding the issue.
     
    Mister Beep, Apr 28, 2016
    #4
  5. ajenteks
    ajenteks Guest
    I'm confused because the Microsoft Store Support indicated that I was entitled a PC version of the game, and then sent me down a trail that ended here.

    Oh well, thanks.
     
    ajenteks, Nov 3, 2018
    #5
  6. Mister Quimby Win User

    Quantum Break Free Windows 10 Code missing

    Hey there TXDragon68!

    Just to clarify did you purchase the physical disc version of Quantum Break? Also, did you purchase Quantum Break from the Microsoft Store? If so, you will not be receiving a code for the Windows 10 version of Quantum Break. For further details check out
    the
    Quantum Break FAQ     page. Thanks in advance!
  7. ajenteks Win User

    No PC code received for Quantum Break purchased from MS Store

    I'm confused because the Microsoft Store Support indicated that I was entitled a PC version of the game, and then sent me down a trail that ended here.

    Oh well, thanks.
  8. Mister Beep Win User

    No PC code received for Quantum Break purchased from MS Store

    Hey ajenteks,

    The physical version of Quantum Break on Xbox One does not include Quantum Break on Windows 10. That specific promotion was only available through pre-ordering the game on the Xbox Store, or redeeming a digital token before the release.

    Sincere apologies for the misinformation. Please feel free to reach out to
    Microsoft Store Support     for any further support regarding the issue.
  9. Sven2300 Win User

    Missing Alan Wake download code

    Hi,

    I purchased the game from a web store (cdon.com) as a cardboard thing with a Q8 code.

    After scanning that I then owned Quantum Break in the Xbox Store and was able to download and play.

    The description of what I owned (Quantum Break) included the option to download Allan Wake and promised that I would receive a download code.

    Regards,

    Sven
  10. Mister Quimby Win User

    Codes for Digital Quantum Break purchase

    Hey there dr3wzy1

    Just to clarify, when did you purchase Quantum Break? If you just purchased Quantum Break recently, it will take up to 10 days for you to receive your code. Also, if you recently purchased Quantum Break, you will only receive a code for Alan Wake. The Windows
    10 version of Quantum Break and American Nightmare were only offered with the pre-order of Quantum Break.

    If it has been past 10 days, be sure to let us know so that we can look into this further. Thanks!
Thema:

No PC code received for Quantum Break purchased from MS Store

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