no payment methods are working

OvO Zeus · May 22, 2015

i am trying to buy this limited time 1 month gold for $1, and my debit card won't go thru it keeps saying there is a problem getting authorization from the bank, but i called wells fargo and they said everything is fine and xbox is not taking the money out.
also i tried to use my paypal account but i get error 838200ce and it says there may be a issue with xbox live or my billing info. this is ridicoulous and the 1 month for 1 dollar ends tonight. i need to be compinsated for this inconvenience

:)

Urantian01 · May 22, 2015

XOne "Use a different way to pay" problem

Go to billing.Microsoft.com, pull up your account, remove you payment methods, then re-ad your payment methods.

Profit.(for Microsoft)

sonarius88 · May 22, 2015

Problems with downloading games having xbox live gold

Under the 'Payments methods' I can see a link to add a payment method. And there are no buttons like 'change payment methods'. So, I guess, I should go to 'add a payment method', should I not?

ngocphi · May 23, 2015

For billing issues it is best to use offical chat support or call actual support

There is nothing we can do on this forums for you sorry

ngocphi

For billing issues it is best to use offical chat support or call actual support

There is nothing we can do on this forums for you sorry

drshortyd

My Fix: I removed my Xbox Live payment method.

What I tried before:

1. Reinstalled TapTiles (didn't work)

2. Set up a new windows user, and installed TapTiles (didn't work)

3. Brother logged in to TapTiles on my original windows account (worked). (only difference between us: he has no XBox live payment method. I had an expired card in my payment method).

4. Brother logged in to TapTiles on the new windows user account (worked)

5. Uninstalled TapTiles, removed all registry settings (didn't work)

6. Updated my payment method on XBox Live to a valid current card (didn't work)

7. Fix: removed the updated payment method.

I also tried steps 2 through 4 on my Wife's laptop. Same results. It was the payment method. Silly.

David Wirsching

I see if a payment method error appears when trying to pay for the purchase, try using another payment method. Here's how to update a payment method:

1. Sign in to the Microsoft account you want to update.

2. Go to Payments & Billing and select Payment Options.

3. Under Payment Methods, you can select Add a new payment method, View or edit card, or Delete card.

4. Enter the updated information and select Save. If no more requests appear, you are done.

5. If this doesn't work, contact your bank or payment provider to verify your payment information.

onyxishere

There is no option to choose that payment method. The way the system works is that your credit is accessed first and then alternate payment methods (ie. credit card/paypal) are chosen if there is still a balance owing.

MessiahBrowny

Have you tried this @brandi

Go to: https://billing.microsoft.com

and log in using the Windows Live ID that's associated with your Xbox.

1. Under Your payment methods, click the payment method you want to change.

2. Under Payment method activity, click Go to payment method information.

3. Under Payment method information for this account, click Use a different payment method.

4. Click Add new credit card, and then click Next.

5. On the Confirm transfer page, confirm the balances and services you want to transfer, and then click Next.

6. Enter the information for the new payment method, and then click Save.

If nothing works contact support chat and they will see if its an issue there end

no payment methods are working