No payment being accepted

Hi TalkedSnow5,



Sorry to hear the frustration about this payment issue.



Can you be sure to try making the purchase both on your console and online at this website (Xbox.com)? Let us know if it doesn't work on either.



Is the payment option a valid debit or credit card...and not prepaid? Is the Paypal account tied to a bank account or other payment option?



Let us know when you can. Thanks!

Hi Walshy231,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues purchasing a console from Microsoft store. I understand that you've tried different payment methods but none of the worked. Have you tried using a different device and internet connection? If not, kindly try it as well.

Did you move to a different region? If you did not move, you may just need to ensure that your profile is set the region where you're currently located. Allow me to share this instructions so you could check your settings for all platforms.

To change the region in your Microsoft account profile:

Go to the Your info page of your Microsoft account dashboard:

https://account.live.com/editprof.aspx

Select Edit profile info.

Select the new Country or region from the dropdown list.

For complete instructions on other platforms, please visit:

https://support.microsoft.com/en-us/account-bil...

If you've configured your profile, tried other payment methods and you're still having issues, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi there,

please double check if all information is correct for your payment options at account.microsoft.com also check that there are no payment issues showing at account.microsoft.com/services

Also check if there is no additional information on recent attempts to purchase items on that same page.

If all looks good, please try a purchase via both Xbox and xbox.com.

If it still fails then please contact Xbox Support via Phone (or Microsoft Support Chat) they can do a more indepth look into what could be causing this.

To contact Xbox Support use http://support.xbox.com/contact-us

Let us know the results

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this bigbot27

Where are you located buddy? (Country)
Your Microsoft account and payment method matches with your location?

And, may I know if you tried using a completely different payment method?

Hello Guilherme Maggiorini!

Thanks for reaching out to Xbox forums support.

Sorry to hear about your Xbox Game Pass payment issues.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.



As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support