No option to install game from the network even when told to do so

Discus and support No option to install game from the network even when told to do so in XBoX Games and Apps to solve the problem; I'm trying to install a game from a disc, but it keeps telling me it's scratched (which it isn't), with error code 0c87e000064. Xbox Assist tells me... Discussion in 'XBoX Games and Apps' started by RobMonst3r, Dec 2, 2021.

  1. RobMonst3r
    RobMonst3r Guest

    No option to install game from the network even when told to do so


    I'm trying to install a game from a disc, but it keeps telling me it's scratched (which it isn't), with error code 0c87e000064.

    Xbox Assist tells me to try the option 'Install from the Microsoft Store with the disc loaded', but there's no option to select 'Install' which it says in the instructions. All it gives me is options to purchase the game again. What can I do?

    :)
     
    RobMonst3r, Dec 2, 2021
    #1
  2. L4c3rd4 Win User

    No option to install game from the network even when told to do so

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey RobMonst3r, how are you today? Hope you're well.

    Try this on your console and then try to install again, please:

    First clean the cache of your console that way:

    1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

    2. Wait 10 seconds.

    3. Turn it back on.

    Note: It may take a while for him to call, don't worry, it's normal.

    Then, restore your console keeping the games and apps:

    ***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

    1. Press the Xbox button to open the dashboard.

    2. Select System > Settings > System > Console Information >

    3. Select Reset console > Restore and keep my games and apps.

    4. When asking to pull settings from an old xbox, put no

    5. You will have to log in your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

    NOTE: Rest assured, you won't lose games or saves
  3. Spiralnexus Win User

    Minecraft game issue

    I am having the same issue, I have deleted it completely, I even pulled the HDD from the system and it does not work. I do however have another XBOX360 S and it works on it fine. It is not working on my ARCADE version XBOX360 however. I deleted everything
    updated the system for the new network patch and it still does not work. As far as installing, it has never given me that option, even when I hit X it just says play the game, no install option at all.
  4. FoliagedPoem6 Win User

    Installation Stopped/XBOne Offline

    when I checked the forums it says you can disconnect from the network and xbox live to install and then reconnect to xbox live, but the console refuses to even try to install the game if I am not on the network?!?
  5. Goggs25 Win User

    xbox beta installer issue

    THE APP WILL NOT INSTALL SO I CAN'T ACCSESS THE BLOODY ADVANCE OPTIONS.

    I told you app won't install and even provided a screen shot showing it won't install and yet you want me to access a app that not installed.
  6. DENAz666 Win User

    Failing Hard Drive?

    Hey mate,

    3hrs is quite normal for an install mate, its long but they can sometimes take ages depending on the size of the game. This is being looked into, so hopefully will get fixed in an update in the future.

    When installing from disc, i've been told that if you disconnect from live, it can go through quicker. Go into settings, then into network and hit "Go offline". Once its offline, install the game. It should go WAY faster :)

    Cheers

    Denaz
Thema:

No option to install game from the network even when told to do so

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