no option to deposit early

Discus and support no option to deposit early in XBoX Rewards & Social to solve the problem; I've now been waiting, with hopefulness, for around 2 weeks that my credits would be deposited but to no avail. there has also been no option to... Discussion in 'XBoX Rewards & Social' started by gk1ng79, Mar 14, 2018.

  1. gk1ng79
    gk1ng79 Guest

    no option to deposit early


    I've now been waiting, with hopefulness, for around 2 weeks that my credits would be deposited but to no avail. there has also been no option to "deposit early" either. anyone with any ideas?

    :)
     
    gk1ng79, Mar 14, 2018
    #1
  2. Torgo1
    Torgo1 Guest
    Need to convert points, no option to request deposit....

    Why can't I deposit points? There is no option to request early deposit....
     
    Torgo1, Mar 14, 2018
    #2
  3. Haiku Wizard
    Haiku Wizard Guest
    Timing of Deposit?

    I have 5000 points available, but no deposit yet; my understanding was automatic deposits forfor 5000 and up took place on the 15th and 30th. I also tried to request an early deposit today since it hasn't happened yet, but the early deposit option wasn't
    available.
     
    Haiku Wizard, Mar 14, 2018
    #3
  4. Smwutches
    Smwutches Guest

    no option to deposit early

    The deposit request button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000 they are automatically scheduled for
    deposit by the following 15th or 30th of the month. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
     
    Smwutches, Mar 15, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello gk1ng79,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    no option to deposit early

    The deposit request button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000 they are automatically scheduled for
    deposit by the following 15th or 30th of the month. So generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  7. XBLRewards8 Win User

    no option to deposit early

    Hello gk1ng79,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. Smwutches Win User

    Early deposit request

    The early deposits are only early in the fact that they are scheduled for a deposit before needing 5,000 pending first. Otherwise the credits would just remain pending until you have 5,000. Even with a deposit request, the credits are not deposited earlier
    than the scheduled deposit dates.
  9. XBLRewards8 Win User

    Over 10k Credits but no option for early deposit

    Hello JdeFalconr,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    As you mention, as it states in the FAQ, if you have between 1,000 and 5,000 Credits, you can request a scheduled deposit. Since you are above 5,000 Credits, you have already been scheduled for a deposit, so the request deposit button has been removed. There
    is no way to deposit outside of the scheduled mid-month and end of month deposit cycles.
  10. XBLRewards8 Win User

    Rewards credits not converting, no early deposit option.

    Hello IMakeBedtimeFun,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being
    incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted, especially since you have four different Microsoft Payable Accounts. Since this issue is currently being caused by a secure
    database not under our control, we have escalated the problem and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
Thema:

no option to deposit early

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