No news of a reparation package

Discus and support No news of a reparation package in XBoX on Consoles to solve the problem; Hello, I sent my xbox one X for reparation due to a disfonctionment the 17/05/18. Icreated a reparation bill from Microsoft website (in order to send... Discussion in 'XBoX on Consoles' started by El Chibro du 38, Jun 23, 2018.

  1. No news of a reparation package


    Hello,

    I sent my xbox one X for reparation due to a disfonctionment the 17/05/18. Icreated a reparation bill from Microsoft website (in order to send properly the console). From this day, I have no news from my console. Did UPS lost my package ? Where is it ? I
    never saw such a bad after selling service for a 500€ product.

    Nicolas P.

    :)
     
    El Chibro du 38, Jun 23, 2018
    #1
  2. 4v4 League Play (Championship Playlist)

    Split screen is not permitted

    No care packages

    No tac insertions

    So yeah everything else is in LP 4v4. <----A guy that has the game already just confirmed this for me. Thats terribad news.
     
    UneasyJmitchell, Jun 23, 2018
    #2
  3. What can i do?

    What does reparation means? Is that actually a word?
     
    ShockedSinger48, Jun 23, 2018
    #3
  4. Smwutches
    Smwutches Guest

    No news of a reparation package

    Smwutches, Jun 23, 2018
    #4
  5. Smwutches Win User

    No news of a reparation package

    You'll want to contact support for assistance. Http://support.xbox.com/contact-us
  6. Panayis Win User

    Xbox One X Scorpio Repair - Lost Collectable Retail Packaging

    As this was faulty hardware and as you did not provide any alternative packaging, it was the only packaging available that I could use to return the faulty Xbox One X.

    I have now lost out financially because of faulty hardware that I was sold, which as you are aware in not acceptable in the UK.

    I am offering you the opportunity to make reparations and to be honest I'm very surprised you haven't embraced this with open arms.
  7. NewBlacksmurf Win User

    Repar

    In short.....your xbox one will be shipped when "X" amount of units are ready to go.

    -I had this same experience on my first repair. I wish it were a different process so I created a suggestion on the XboxUservoice website.

    -Now on my second...email sent Monday, but item has not been shipped as Mister Beep confirms above.
  8. NewBlacksmurf Win User

    Repar

    @Jaymo1978Yep pretty much.....just keep in mind there are things we can do.

    1. Come up with realistic suggestions and place them on the XboxUservoie website

    2. VOTE!!!

    3. Elect to pay for expedited shipping (this cuts down a little for only $12)

    4. continue to fully explain the process in the forums to users because its not being explained over the phone or on the websites and support sites.

    -For USA its FedEx who does the shipping, who may also drop a shipment into the USPS system depending on the shipping method.

    -Label being created doesn't have to suggest item shipped in the MS manifest system. It someone cares to make changes, they can update this to show "Label created" and change the wording on the email to say that a label was created, and that the item will
    be shipped in "x" to "x" days, which will make the tracking # active.

    -THEN the status should change to shipped once scanned within 24 hours (Ebay has revised their tracking and it does a much better job today)

    -The person handling each service order should have a communication log within this Myservice.xbox.com website that allows back and forth communication between the customer and the staff member.

    -They also need to involve the shipping/processing site as the staff member is not the same employee that prepares the consoles for shipping.

    (I will add all this to my idea in the XboxUservoice website) but just putting out there.
  9. FrankieHolt Win User

    Repar

    It was a misleading message as it stated to give 48 hors to track. ...it should not have been sent until the package was sent
Thema:

No news of a reparation package

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