No MyVIP perks e-mails

Discus and support No MyVIP perks e-mails in XBoX Rewards & Social to solve the problem; Hello, I have a problem with my Xbox Live Rewards account. I do not get an e-mail when I have a new perk to claim. The last (and only) two I claimed... Discussion in 'XBoX Rewards & Social' started by rage607, Jan 23, 2018.

  1. rage607
    rage607 Guest

    No MyVIP perks e-mails


    Hello,

    I have a problem with my Xbox Live Rewards account. I do not get an e-mail when I have a new perk to claim.

    The last (and only) two I claimed I saw by "accident".

    Actually I fear I missed some perks and think that is a bit unfair.

    But apart from that, how can I activate the e-mail notification?

    :)
     
    rage607, Jan 23, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    MyVIP Perk

    Hello Its A Fork,

    We see that you have multiple perks pending on your MyRewards page. As referenced in the FAQ, you can see pending perk claims on your MyRewards page at (Xbox Live Rewards):

    How will I collect my Reward for completing a MyChallenge?



    Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
    page    . You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.

    If you are having issues accessing the website, you may wish to clear your browser's cache/cookies, or try an alternate browser.
     
    XBLRewards8, Jan 23, 2018
    #2
  3. Its A Fork
    Its A Fork Guest
    MyVIP Perk

    I've just gotten an email from Xbox Live saying I have 60 days to claim the perk however the website rewards.xbox.com isn't working. It's saying Not Found. Is there another way to view and claim the perk?
     
    Its A Fork, Jan 23, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    No MyVIP perks e-mails

    Hello RAGE607,

    We are reaching out to our mail team to see if there is any issue with your perk mails. Looking over your account, those two perks are the only perks that were active on your account, so you have not missed any.
     
    XBLRewards8, Jan 25, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello RAGE607,

    We only send a perk mail when you have perks waiting to claim. Since you claimed your perks, we did not generate an email since you had nothing to claim.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    No MyVIP perks e-mails

    Hello RAGE607,

    We are reaching out to our mail team to see if there is any issue with your perk mails. Looking over your account, those two perks are the only perks that were active on your account, so you have not missed any.
  7. XBLRewards8 Win User

    No MyVIP perks e-mails

    Hello RAGE607,

    We only send a perk mail when you have perks waiting to claim. Since you claimed your perks, we did not generate an email since you had nothing to claim.
  8. XBLRewards8 Win User

    MyVIP Perk

    Hello Its A Fork,

    We see that you have multiple perks pending on your MyRewards page. As referenced in the FAQ, you can see pending perk claims on your MyRewards page at (https://rewards.xbox.com/en-nz/myrewards/):

    How will I collect my Reward for completing a MyChallenge?



    Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
    page    . You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.

    If you are having issues accessing the website, you may wish to clear your browser's cache/cookies, or try an alternate browser.
  9. Smwutches Win User

    VIP Vault

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
  10. Smwutches Win User

    What happens then?

    Per the FAQs:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
    Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
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No MyVIP perks e-mails

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