No myVIP credits for digital purchases

Hello Draw2Button,

Since you have no MyVIP stars, you are not eligible for MyVIP payback. For reference, from the FAQ:

What is Xbox Live Rewards?



Xbox Live Rewards is a loyalty programme designed for people who love Xbox. In addition to getting access to special offers and promotions that are exclusive to our members, you will also be able to earn Rewards Credits that will be converted into your
local currency and deposited into your Microsoft account, where they can then be used to purchase digital items you want in the Microsoft Store.


There are two easy ways to earn Rewards Credits each month.

• By completing ongoing 'missions', which are specific tasks that need to be completed within a set time-period. You can see the current missions on the MyMissions page.
• By earning a MyVIP Star Rank, which gives you a % back on your monthly digital purchases in the Microsoft Store on your Xbox or on Windows.

However, your MyVIP Star Rank is just one part of our expanded MyVIP programme, which was designed to give every member the Red Carpet treatment just for their love of Xbox. As a member of Xbox Live Rewards, you will get exclusive access to MyVIP Perks and
MyVIP Gems that can be traded in for amazing prizes any time you want in the MyVIP Vault. And with a ton of prizes available, there’s something for every member to enjoy with the NEW MyVIP. You can read more about our expanded MyVIP experience on the MyVIP
page.

Hello x HATEFUL x,

Since your purchase was digital, it did not qualify for any 15,000 Credit offers. However, since we were running a offer in September that made pre-orders eligible for MyVIP, that purchase did increase your MyVIP progress. However, since you are not a one
star MyVIP member, you did not receive payback.

Hello chinocs,

MyVIP payback on purchases is calculated as a monthly whole and placed as pending Credit halfway through the following month. Therefore it is too early to see your MyVIP Credit for your purchase.

Hello DJMthegamer,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We do not see any recent digital purchases that would have triggered any offer Credits, and since you are not at least a one star MyVIP, you were not awarded payback.

Hello Copacetic Creep,

Pre-orders are not eligible for MyVIP, and therefore do not award payback for their purchase. Since your purchase was a pre-order, it was not eligible for MyVIP. There were no offers available for that purchase. The only offer that would have awarded the
purchase of a single pre-order was our MicrosoftStore.com pre-order offer, which awarded 15,000 Credits for a physical (disc) pre-order from MicrosoftStore.com. Since your purchase was digital, it did not qualify for that offer.