No messages appears

FanaticPrism591 · Mar 25, 2017

hello, I'm facing this problem for more than 6 months. I can't receive nor send messages from my Xbox one. It's really frustrating that I contacted with Xbox support teams many times regarding this issue and still no one could solve this problem for me.

Thanks Xbox team for your help?!!!

:)

ADAMSKIWARD · Mar 25, 2017

Can't send friend requests but less than 100 friends

Yes, that message no longer appears

Smwutches · Mar 26, 2017

because this message appears

You'll need to contact support and they should help you get it set up. Contact Us | Xbox Support

Miss Bijoux · Apr 3, 2017

Hey there!

Are you still experiencing this issue? If so, a couple things come to mind here. First, make sure that your Xbox Live account matches your physical location as that can cause some weird issues like messaging not working. If you aren't sure, you can run your
Xbox Live account through our
migration tool. If that's not the case for you, try updating your
security proofs and see if that helps.

Hopefully one of those two things helps but if not, let us know and we'll take another look. Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

MaximumExtreme

Try doing a hard reset by holding the power button on the front of the console until it turns off then unplug the power brick from the console and the outlet for 5 minutes then plug everything back in and power back on.

If that doesn't work then you could try a console reset as a last resort. go to settings, all settings, console and update info then select reset console. Choose to keep everything and your console will restart and go through a small set up again and will
have you sign in. After your back on the home screen try the messages again.

MaximumExtreme

Are you able to view them on the Xbox app on Windows 10 or on Xbox.com? Give that a try and see if it works. Also, are you in the preview program? If you are and this doesn't work try posting in the forums there and official support will investigate the
issue and offer more troubleshooting tips

GuardianAngelOG

Im having an almost same issue so when i go to my messages and all that i click to type a response but it dosent pop up the textbox plz explain how to fix this ....also if i hold down the button to pull up the screen to restart or turn off the controller
or shut down it dosent pop up the screen

NasifK

I had this problem in the past but it somehow just fixed itself, please update if you do find a temporary or permanent solution.

SA1NT 0F LI3S

Your Xbox console may benefit from a power cycle.

How to perform a power cycle:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox
button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

No messages appears