no me deja pagar y tengo 261 pesos de saldo microsoft [translate- Not let me pay and I have ...

ayudaaaa

[Translation- help]

:)

 

Desapareció todo mi saldo de Xbox (microsoft) [All my Xbox balance disappeared (Microsoft)]

Buenas tardes, espero alguien pueda ayudarme.

En mi cuenta tenia mas de $1,500 pesos mexicanos en saldo de xbox, y hoy que quería comprar algo en la store no podía y era porque no tenia saldo, estaba en ceros, obvio revise mi historial de pedidos y las compras que tengo son con tarjeta de crédito, y
hasta en el historial aparece que fui metiendo de a poco saldo a mi cuenta con tarjeta de microsoft, ninguna compra con el saldo ni nada, no se que hacer, si es una cantidad importante de dinero :c, espero puedan ayudarme, gracias.

[Translation -

Good afternoon, I hope someone can help me.
In my account Taenia more than $1.500 Mexican pesos in balance Xbox, and today I wanted to buy something in the store could not and was because it had no balance, was in zeros, obviously check my order history and purchases I have are credit card
, and even in the history appears that I was putting in a little balance to my account with Microsoft Card, no purchase with the balance or anything, not to do, if it is a significant amount of money: C, I hope you can help me, thank you. ]

 

[I put an xbox prepaid card but I can not use the amount it gives me]

Buenos dias, escribo este post para hacer una pregunta, ayer pr la tarde compre una targeta de 200$ de saldo de xbox, todo bien llegue a mi casa y cuando enciendo la consola y trato de comprar algo no me deja usar el dinero o los 200 pesos que meti, meti
esa cantidad porque en ofertas xbox aparecio el far cry 4 en 130 pesos y la opcion de 10 pesos por un mes de gold, cuando trato de activar el mes de gold no me deja usar los 200 pesos que yo meti para comprar el mes de gold y poder adquirir el far cry 4 ya
que el far cry solo esta en oferta si uno cuenta con suscricion a gold

gracias y espero me puedan ayudar

[Translation]

Good morning, I'm writing this post to ask a question, yesterday afternoon I bought a $ 200 xbox balance card, everything came to my house and when I turn on the console and try to buy something, I will not let the money or 200 pesos that meti, I put that
amount because in offers xbox appeared the far cry 4 in 130 pesos and the option of 10 pesos for a month of gold, when I try to activate the month of gold does not let me use the 200 pesos that I put To buy the month of gold and to be able to acquire the far
cry 4 since the far cry is only on offer if one has subscription to gold

Thank you and I hope you can help me

 

Me podrías contar tu problema mas detalladamente? Puede ser que no se acepte la forma de pago

 

Hello Erick!

So if it's not letting you pay for Xbox Live, it might be that there is some billing discrepancies with your account, like the system might not take that form of payment, or you might have a balance owed on another one of your payment instruments that requires
attention.

I would first check your account at
https://account.microsoft.com/account/Account?destrt=home-index and make sure that your payment options and services and subscriptions sections look good.

If you can't find any problems with your account, then I would suggest contacting support via the
Contact Us | Xbox Support and seeing if they can get to the bottom of what's keeping you from paying.

Check that stuff out and let us know how the info helped resolve the issue.

Much Thanks!