no me deja comprar game pass[Translation-won't let me buy game pass]

Hi Ruben,

Thanks for reaching out to us. We understand having issue paying for subscription. If the subscription is past due, you are unable to use account balance to pay for it. IF it isn't past due, there may not be enough in the account balance to cover the tax.
That's why it asking for card.

Thanks,

Brad

Me paso que no me deja usar Live porque una subcripsion en uso rechazó el pago pero tampoco me figura cual es si pass o live me aburri de buscar y no la encuentro ya cambie el método de pago pero no me deja comprar Live por este problema alguien sabe que
hacer ??

-[Translation - I happen that does not let me use Live because a subscription in use rejected the payment but I also do not figure what is if pass or live I am bored to look and I do not find it already change the payment method but does not let
me buy Live for this problem someone knows what to do ??]

Hello Juan!

I don't believe that you are able to currently purchase Xbox Game Pass with currency in your Microsoft Funds Wallet.

You might have to try a different payment method or refer to
Xbox Customer Support if you have any more issues setting up a new subscription.

Hope this information helps.

Thanks

Hi Israel!

Thanks for reaching out to us. As ChiefJoboo mentioned, if you are attempting to purchase anything from the Xbox 360 Marketplace, then you would need a credit or debit card listed in your profile to do so. However, if you are experiencing any other situation
and are unable to make a purchase, then you may wish to either update the card information in your profile or, should that not work,
request a call back from Xbox Support for assistance.

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).



I hope this helps a bit more.

Si está intentando comprar un juego de xbox 360 en xbox one con dinero almacenado en su cuenta de Microsoft (dinero de la tarjeta de regalo de xbox), no funcionará debido a la forma en que se creó el mercado de xbox 360.
Deberá usar un pago de crédito / débito / paypal / banco para comprar un juego de xbox 360 en xbox one, no dinero en su saldo de Microsoft.

Si ese no es el problema, ¿qué estás tratando de comprar y qué error ves?

--------------

If you're trying to buy an xbox 360 game on xbox one using money stored in your Microsoft account (xbox gift card money) that will not work because of how the xbox 360 marketplace was made. You will need to use a credit/debit/paypal/bank payment
to buy an xbox 360 game on xbox one - not money in your Microsoft balance.

If that's not the problem what are you trying to buy and what error do you see?