No longer connecting

You can not connect your Xbox to your internet via Ethernet through your laptop. The port on your laptop is to be plugged into your router or cable modem if you what your laptop to have a wired connection. If you want your Xbox to be wired, then you need
to run the Ethernet cable to the port on your router or cable modem.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings then install the game.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try using Discord and see if it connects.

Solution 4: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

So the issue is connecting to LIVE, correct? Are you still having this issue? If so, does it persist if you wire directly to the modem?

That's odd, you must have a different setup on your laptop then most have.. Sorry I don't know what else to say, good luck!

You're welcome. I appreciate your time contacting us about the issue. Please let me know if you have any other concerns.