no limbo for day one console purchase

I've just came off the phone to xbox support about not receiving a notification for a code as a thank you for purchasing a day one xbox one console.

The support rep. said the offer was for limbo "or something similar". Another game code would be more preferable, as i have already finished limbo on the 360.

He reviewed my account and history and said everything seemed to be fine and didn't understand as to why i haven't received the code. He also said that he unfortunately couldn't give me a code over the phone and then said to start a thread here stating i
hadn't received the code, and the "token team" here on the forums would then investigate and resolve the problem.

Apparently, there are a number of cases of this code not being sent out. I've been an xbox live gold member since the start and was in the xbox live beta before that.I hope it doesn't turn out to be too much of a problem and I receive a code for a game
soon.

Here is a copy of the email from customer support ( for the "token team":

This is Kirill from Xbox Support. Thank you for contacting us today.

For your own records, here is the reference number for our chat today: SR <MOD REMOVED>.

As I promised here is the link for Your Contact Preferences, where You can update how You receive our special offers and promos :

Sign in to your Microsoft account

And then, this is the place where You should make the topic and post Your issue:

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4272.aspx

Feel free to respond to this email if you require any further assistance.

If you have any outstanding questions feel free to contact us. Just visitsupport.xbox.com/contact-us and follow the instructions on screen. To get the quickest response I
recommend using either the chat or request a call option.

If you want to keep up to-date on all the latest and greatest in Xbox games, hardware, apps, and freebies make sure you give Xbox Wire a visit at news.xbox.com.

You may receive an email survey in a few days asking you for feedback regarding your Xbox support experience. We'd appreciate it if you could find a few minutes to share your thoughts. Your feedback will help us improve the Xbox customer support
experience. Thank you.

Regards

Sincerely,

Kirill

Xbox Customer Support

:)

 

Day one owner with achievement never received Limbo code message

I too have not received Limbo,even though i'm a day one ower,day one achievement obtained but still no Limbo,any ideas why?

 

I didn't receive a limbo code

No Limbo code either here. I do have a Day One console which was received on launch. What I didn't do was scan the day one card that was in the box (until now that is). I wonder if that is why so many people didn't receive the code.

 

Hey there x MisterSim x!

Sorry to hear that you have not received a Limbo code. For more information regarding this promotion, please go ahead and check out Misses Quinzel's post here. If you need assistance
with any other support issues, please go ahead and create a new thread. Be sure to include the details of the issue as well. Thanks in advance!