No help from xbox

Hi,

Unfortunately you can only do it 5 times a year. If you’ve used up your 5 times you’ll need to contact support in your region by phone or Xbox chat and see if they’ll help.

It’s not guaranteed they’ll help, but it’s all you can do other than waiting a year from the first time you’ve switched the “home” console.

Hi there,

The Enforcement Team does not use the forums and only they can respond to any enforcement action they issue.

They are only contactable via the case review process at https://enforcement.xbox.com/.

The Enforcement team does not joke around. If the
code of conduct has been broken and the incident is reported, they will act. The length of a suspension is determined by a number of factors.

Phases, like what your friend typed, should never be said jokingly and reports should never be submitted as a joke.

If this only happens when you load up a game (not on the dashboard), just redownload your profile.

Hi shrews9999, I am assuming that you're using a wireless connection? If you're using the older style Xbox, try disconnecting your wireless adapter, rebooting your Xbox, then go to the wireless settings and delete the connection there. If you're using
the new slim Xbox, try turning your router off then rebooting your Xbox and see if you can delete the connection then.

.

Also. are you able to set up a new connection at all?

Hey there, SavvyGymnast863!

I'm incredibly sorry to see the situation you're in. Unfortunately, even with the serial number, we are not able to assist with personal item theft. These cases are better handled by the police, however it appears that they are not able to assist with the
situation.

If you have any renter's or home owner's insurance, we suggest filing a claim through your insurer to be able to purchase a new console.

Because we are unable to assist with personal theft, this thread will be locked. If you need support assistance once you get a new console, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

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Xbox Forums Staff



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