No help at all with my Fallout 3 code

The code I was given was apparently redeemed on someone elses account, and support can't do anything to resolve the matter. Even though it means i was given a faulty code, or my account was hacked.

So can anyone actually help with this or was a i cheated out of a supposed pre-order bonus?

:)

 

Fallout 3 code

Hello, I preordered Fallout 4 and recieved a code to get Fallout 3. I did not retrieve the code at first, but now that Fallout 3 is backwards compatibl, I would like to redeem my code. However, t message no longer appears on my message board. Can someone
help me retrieve my Fallout 3 code?

 

Fallout 3 Code that came with Fallout 4

Hi Team,

My fallout 4 digital download came with a Fallout 3 code after one week that I bought it. As I was with no space on my Xbox One, I could not install fallout 3 and never redeemed the code.

Can you help me on this? As I need the fallout 3 code and I am not able to find it on my messages.

Thanks for your help!

 

Hey there CarolusRex13x.

Sorry to hear that. I'm afraid we aren't able to offer replacement codes here. If it was redeemed on another account you should still be able to access so long as that account has your Xbox One set as it's home console.