No headset can be detected by my console

Have you checked to see if your controller firmware is up to date? If you cannot update via console then you may need to try doing it via PC. Here's two support links:

https://support.xbox.com/en-CA/xbox-one/accessories/update-controller-for-stereo-headset-adapter

https://support.xbox.com/en-CA/xbox.../how-to-update-xbox-one-controller-windows-10

Good luck!

Hi there!

Thanks for reaching out! I'm sorry to hear about the issue with no headset being detected on the console.

I recommend to take a look at the following troubleshooting resources:

• Have you
  updated
  your controller’s softwareto support the Stereo Headset ?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
• Make sure your Headset Adapter
  is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
• Try your Xbox One Stereo
  Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
• Try your Stereo Headset and
  Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try
  updating
  the first controlleragain. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Try this out and let us know the results.

...

I can't hear any sound coming through the headset either.

...

I just checked the headset on my phone and they work perfectly fine.

Do you have a second controller that you can check with the headset? Because it seems that the headset connector on that controller is defective, if not even sound output works, and the console doesn't detect the microphone.

If you find your controller to be defective, get it repaired/replaced at https://devicesupport.microsoft.com

Hello Littlsmudge14,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability for your son to utilize his headset with his controller on his Xbox One console.

A line through the microphone indicates that the microphone is not being detected, or in some cases, that the headset is not being detected. To test this, you can try the headset with another controller if available, or you may also try a different headset
with the same controller if available.

This will more than likely deal with the audio jack at the bottom of the controller, and we recommend attempting to follow our
Xbox One Chat Headset troubleshooting support article as it provides steps to assist with headset detection in general.

Try this out for us and then let us know the results.

Best wishes!

Thanks for replying, but unfortunately that does not help. I was just on the phone with a tech for over an hour and we could not figure it out. I tried unplugging the headset, unplugging the console, switching usb cords, switching usb ports, power cycling
the console, deleting the saved data in the Xbox Accessories app, resetting the console (which deleted all my apps and games), checking the headset for firmware updates, checking when the last console update was (which was 5 days ago and it was working fine
this morning), we tested the headset on Skype to prove that the headset worked and the Xbox detected the microphone, adjusting privacy settings, and some other options. Nothing worked. It's just odd to me that the issue just occurred today and that the headset
works properly and is even detected by the console. The only issue is that it suddenly can't be assigned to a profile.