No Gears of War 4 pre order "brothers to the end" skins

I pre ordered gears of war 4 ultimate edition but haven't had the Brothers to the End Pre-Order Bonus contains 5 items – 3 characters (Old Man Marcus, Tomorrow Anya and Zombie Dom) as well as 2 Weapon Skins (Gold Wave Lancer, Gold Wave Gnasher). same issue
but no one will **** me

Hey Zprite,

Since you purchased Gears of War 4 through the Microsoft Store, your code will be emailed to you within 10 days of your purchase. Please be sure to check your junk mail just in case the email was missed! If you are unable to locate an email from the Microsoft
Store, the next step will be t reach out to Microsoft Store Support. Since they are distributing the codes via email directly,
we are unable to further assist.

Please feel free to keep us posted!

I've went and talked to my best buy retailer and they don't know about the pack what I've ffound online is this.

https://blogs.microsoft.com/firehose/2016/08/10/brothers-to-the-end-elite-gear-pack-comes-with-gears...

Hey guys, here's some information regarding the Gears of War 4 DLC.

Brothers to the End Pre-Order Bonus

Appears as DLC under Manage Game: Yes

Where to find your content: In your Customization options, under Characters and Weapon Skins



The Brothers to the End Pre-Order Bonus contains 5 items – 3 characters (Old Man Marcus, Tomorrow Anya and Zombie Dom) as well as 2 Weapon Skins (Gold Wave Lancer, Gold Wave Gnasher).



IMPORTANT: If you did not purchase your game via the Xbox or Windows Store, you will need to redeem the code given to you by your retailer for this content. Please contact the retailer you purchased from if you do not have this
code.



Why does this pack appear as Adam Fenix DLC in my Downloaded Items?

This is a display error with the pack, and does not have an impact on your ability to find this content in game.



How do I find my Characters and Weapon Skins?

Unlike many of our other bonus items, these Cards go directly into your inventory. Head to the Customization menu and check your Characters, Lancer and Gnasher weapon skins.



I can’t find the Brothers To The End items.

If you’ve checked your Customization items for your Brothers to the End content, please leave
a post in this thread with your Gamertag, what’s missing, how you purchased your copy of Gears of War 4 and when you first played (please be as specific as possible).

LINK

It appears to be a conflict with Gears of War ultimate edition DLC.

Because Adam Fenix is actually DLC for Gears of War Ultimate edition.

Installing the brothers to the end uninstall the adam fenix pack in Gear of war Ultime edition

Reinstalling the adam fenix pack will uninstall the brothers to end from gears of war 4