No games will load since Xbox live update

I tried every option you suggested and we are still unable to play our NHL 19 game.

Hello @CallieThayne, I hope everything is going well for you!

Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Thanks but I have tried restarting and turning the console on and off at the mains numerous times and am still having the same problem. Earlier I had a new message appear which stated "sign in or renew the subscription. It looks like you are not signed in
as the subscription holder for this game. Sign in to Xbox live or renew the subscription in the Xbox store. (0x803f900a)" I am signed in to my account however no longer have Xbox live. But I should still be able to play the game as before, just not access
the online features

Hey could you try this
support.xbox.com/.../power-cycle-console

If that doesn't fix the problem then try this using the option to "keep games and apps"

support.xbox.com/.../reset-console-to-factory-defaults

Hello! Try doing a factory reset by going to settings, console and updates and factory reset. Be sure to choose keep everything and then your console will restart and hopefully resolve your problem.