No free games

I have a microsoft live gold subscription but when I try to download the free games it says i have to join. Whats going on?

:)

 

no free games

thanks for prompt reply...will give it a try...

 

no free games

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there. If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/xbox-one/console/power-cycle-console
3. Redownload your profileand try to download the free games, also be sure to try to get them via xbox.com or xbox app
   

​ If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

 

Hey there!

Are you still having issues accessing the Games with Gold? If so, can you provide us with a screenshot of what happens so we know how to best help going forward?

Thanks!

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Xbox Forums Staff



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