No Extra Star! HELP

Antnick-[xboxvenue] · Mar 9, 2017

I got a email in the beginning off February saying if I spend $75 I would get a extra star, I spend a lot more then $75, it's said that it would all update on the 7th. But I still only have one star does anyone know why that is?

:)

xxJG0Dxx · Mar 9, 2017

Question about pre-orders

Hello ,

You should see progress on your extra VIP star offer shortly. Again, apologies for the inconvenience.
Click to expand...

Thankyou for all the help. Appreciate it

brianho25 · Mar 9, 2017

Earn an extra star in February

I received the offer to increase my VIP star level from 1 to 2 if I made $75 worth of purchases in February. I believe that I met that requirement, but I do not see the extra star on my dashboard. I see other people had this problem and a processing delay
was mentioned as the cause. I just want to confirm that I qualified and that I should receive my extra star soon. Thanks!

XBLRewards8 · Mar 9, 2017

Hello Antnick,

Pre-orders are not eligible for MyVIP, and therefore not eligible for this offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

Since your purchase of Ghost Recon was a pre-order, it did not qualify for this offer. It did award one Games on Demand punch.

XBLRewards8

Hello Antnick,

Pre-orders are not eligible for MyVIP, and therefore not eligible for this offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

Since your purchase of Ghost Recon was a pre-order, it did not qualify for this offer. It did award one Games on Demand punch.

xxJG0Dxx

Hello ,

You should see progress on your extra VIP star offer shortly. Again, apologies for the inconvenience.

Thankyou for all the help. Appreciate it

XBLRewards8

Hello NOIRZDE77,

We have deployed a hotfix for this issue, and can confirm your extra star was awarded on our database. You should be able to see this extra star once this information is uploaded to the website. This should occur within the next few days.

XBLRewards8

Hello BrVegitto,

There was a delay in processing that caused us to miss purchases on the 28th when we did our extra VIP Star calculations. We have since corrected this issue, and you have been awarded your extra star. Apologies for the inconvenience.

XBLRewards8

Hello D N tity,

We can confirm seeing your extra star now being awarded on our database. You should be able to see this extra star yourself once this information is uploaded to the website. This should happen within the next few days.

No Extra Star! HELP