no ea access free 1 month code when paying with paypal new customer. Been past 30 days.

Hey there!

Sorry to hear about the issue. We've passed your information on the appropriate teams and when we have an update we can share, we'll be sure to update this thread for you.

Thanks in advance for your patience.

Hey there!

Sorry to hear about the issue. We've passed your information on the appropriate teams and when we have an update we can share, we'll be sure to update this thread for you.

Thanks in advance for your patience.

thank you

Hey there Tha Wave!

Codes should be sent out 30 days after your date of purchase. If you don't receive communication via Xbox Live messaging by the end of 30 days, please create a new thread and let us know. Thanks for your patience with this!

Hi there, ea acess its not included but they gave us 1 month free trial you could sign up for that but you have to add credit card or paypal account then after the free month you going to have to pay 4.99 a month plus tax.

Hey there -

From the Terms of Service for that promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

Do note that when you receive a code there IS an expiration date. If you haven't received your code after 30 days of membership, feel free to post up a new thread and we'll look into it.

Thanks!