No details on warranty repair, just status updates if in Service Center or Shipped.

Discus and support No details on warranty repair, just status updates if in Service Center or Shipped. in XBoX on Consoles to solve the problem; Just posting a suggestion to the Xbox Support Team to include the resolution of the order. For example if it was repaired, replaced, or something... Discussion in 'XBoX on Consoles' started by SaMuRaI G0SU, Jul 14, 2015.

  1. SaMuRaI G0SU
    SaMuRaI G0SU Guest

    No details on warranty repair, just status updates if in Service Center or Shipped.


    Just posting a suggestion to the Xbox Support Team to include the resolution of the order. For example if it was repaired, replaced, or something different on the actions you take when servicing an Xbox One.

    Thanks!

    :)
     
    SaMuRaI G0SU, Jul 14, 2015
    #1
  2. DENAz666
    DENAz666 Guest
    I need a little help about Xbox repairs

    That is correct, you will receive an email with those details No details on warranty repair, just status updates if in Service Center or Shipped. :)

    This is taken from the Warranty and Repair page:

    Track the shipment from the service center to you

    When we ship your serviced product from our service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website, or contact the carrier for information.

    Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.
     
    DENAz666, Jul 14, 2015
    #2
  3. Support and Having Xbox Serviced

    Had my xbox serviced and the shipping was seamless and got to the service facility in Texas quickly. The status updates on progress is also really good but why do I get no details as to what was done to service my xbox? I get the status it arrived, was
    serviced and then being shipped back to me. What was the issue? How was it resolved? This kind of information would be helpful because If I am having the same issues, I will be sending it right back to the service center.
     
    colezilla1974, Jul 14, 2015
    #3
  4. No details on warranty repair, just status updates if in Service Center or Shipped.

    Hey bud, you should put your feedback here:
    http://xbox.uservoice.com/


    I'm not saying they don't listen here, but I mean they are busy taking support enquiries rather then taking feedback.
     
    DigitalAssassin, Jul 14, 2015
    #4
  5. SaMuRaI G0SU
    SaMuRaI G0SU Guest
    Thank you Digital, i didnt know where to post it really.
     
    SaMuRaI G0SU, Oct 31, 2018
    #5
  6. DigitalAssassin Win User

    No details on warranty repair, just status updates if in Service Center or Shipped.

    Hey bud, you should put your feedback here:
    http://xbox.uservoice.com/


    I'm not saying they don't listen here, but I mean they are busy taking support enquiries rather then taking feedback.
  7. SaMuRaI G0SU Win User

    No details on warranty repair, just status updates if in Service Center or Shipped.

    Thank you Digital, i didnt know where to post it really.
  8. DENAz666 Win User

    I need a little help about Xbox repairs

    That is correct, you will receive an email with those details :)

    This is taken from the Warranty and Repair page:

    Track the shipment from the service center to you

    When we ship your serviced product from our service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website, or contact the carrier for information.

    Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your shipment after this time, contact Xbox Support.
  9. BeastBadshah Win User

    Xbox one wont power on

    First, sign in at
    Device Support
    and then select Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

    Submit a service order request

    After you’ve registered your devices, follow these steps:

    1. Sign in to the
      Device repair
      page with your Microsoft account credentials.
    2. In the Overview section of the Device repair page, select
      Repair my device
      .
    3. Follow the onscreen steps to complete your service order request.
    After Device repair receives your submission, they’ll send you a service order number and an order confirmation email that has shipping or drop-off instructions.

    Send in your device as soon as possible. If you don’t ship within 30 days, your service order is canceled and the shipping label will no longer be valid. In countries or regions that offer a drop-off exchange, you must go to the drop-off center within 7
    days from the date you created the order.

    If after 24 hours you haven't received a confirmation email, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

    If you receive a message that your phone number or email address is invalid, go to

    How to change the email address associated with your Microsoft account
    to update your Microsoft account information.

    How to pack and ship your device

    The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see

    How to pack your Xbox console or Kinect sensor for shipping
    .

    Remove all accessories from the Xbox console or Kinect sensor, and remove any discs from the Xbox hard drive. If you send them, you probably won’t get them back.

    After your device has been packed, print your shipping label. Tape it to your package and then follow the shipping instructions in the confirmation email.

    Track the status of the repair

    After your console or sensor has been received at our service center, the average time of service is 14 to 21 days, including shipping time.

    To check your order status at any time, click on Order status in the box at the top of this page.

    For more information, see
    Help with your existing Xbox or Kinect service order
    .
  10. MisterFizzle Win User

    Can't connect to Xbox live

    Howdy Aleph,

    If you do decide to play again sometime, here's the information on pricing for repairs:

    • Xbox 360 original console:


      - In-warranty repair: Free

      - Out-of-warranty repair:


      • Submitted online: $99 plus tax
      • Submitted over the phone: $119 plus tax

    • Xbox 360 E or Xbox 360 S console:

      - In-warranty repair: Free

      - Out-of-warranty repair:


      • Submitted online: $79 plus tax
      • Submitted over the phone: $99 plus tax

    • The average repair time is 14 to 21 days for customers in the United States, including shipping time to and from our service center.

    • We pay for all Xbox 360 console shipping, including to and from our service center.

    Cheers!
Thema:

No details on warranty repair, just status updates if in Service Center or Shipped.

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