No deposits for almost a year?

Every time I request a deposit your system says to update my billing info. I've never had a problem buying anything on Xbox live so what's the deal? I've been a rewards member for 7 years and it seems like now that everything is dedicated to the xbox one,
the rest of us are just being forgotten about.

:)

 

No deposits.

Its been months of no deposits. I have almost 40k in rewards and I can’t access them. It’s frustrating. Thanks for your help

 

Deposit problems

Hello I accumulated 40,250 points almost a month ago and they haven't been deposited yet. There is no button telling meto request deposit and no date the either

 

Hello mexitron 9000,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.