No definitive edition key received

Hey, i just created a topic with the same issue, i found this info on Neogaf.com

"if you pre-ordered the digital version of Halo Wars 2: Ultimate Edition _before_ Dec. 20 and haven't received a code for HWE then there is likely a problem. In this case, you're being asked to try one of two avenues for the quickest resolution:


- You can engage with the Xbox community team via
http://forums.xbox.com or
@XboxSupport on Twitter. They have the ability to verify your purchase status and issue a code if applicable"

http://www.neogaf.com/forum/showthread.php?p=227085478#post227085478

If you are contacted by support let me know please.

You won't receive a code for the game, it should show as free to purchase in the store. If it's not showing as free, post back so support can check into it for you.

Hey there -



The codes are being sent out in waves. If you don't have your code by the end of the week, post back and we'll take a closer look.



Thanks for your patience!

Hey there jackle113,

To clarify, on this promotion you would have needed to pre-order/purchase Halo Wars 2: Ultimate Edition by February 17, 2017. Eligible users would then receive codes within 7 to 10 days of the pre-order. Depending on where and how you pre-ordered though,
the process for getting Halo Wars: Definitive Edition could vary. Could you please let us know where you pre-ordered the game and how?

Thanks so much!

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Okay, so you are telling me I had to Pre-order the game? I bought the game on Gamestop.com and got a digital code on 3/8/17. But the problem is that NO WHERE does it state that I have to Pre-order the game to get the code or else I would have never bought
the Ultimate Edition which is False Advertisement. here is what the Site says. Along with that when I looked at the game on the Microsoft App Store it shows that Halo Wars Definitve Edition, Halo Wars 2 and the Season Pass are included. This needs to be changed! So
based on circumstances; I am I feel eligible to the first game due to how it was handled and no one has told Gamestop etc to change their pages etc.

Product Details:
The Halo Wars 2: Ultimate Edition includes early access to the full game four days before the game's standard release date, Halo Wars 2 Season Pass download code and Halo Wars: Definitive Edition download code.*

http://www.gamestop.com/xbox-one/games/halo-wars-2-ultimate-edition/132024

The forums also state to get EARLY ACCESS to the game you need to pre-order. But the FAQ still say that it's available through the Ultimate Edition and not a "Pre-Order" Promotion.

Also I would like to add From the Waypoint Forums for the Halo Wars 2:

Frequently Asked Questions

Q: How do I get Halo Wars: Definitive Edition?

A: Halo Wars: Definitive Edition is part of the Halo Wars 2: Ultimate Edition, which also includes the Halo Wars 2 Season Pass.

and a link as reference:

https://www.halowaypoint.com/en-us/forums/cde2182789f04f2c821fab101cb1c8d7/topics/halo-wars-definiti...

Hey there jackle113,

To clarify, on this promotion you would have needed to pre-order/purchase Halo Wars 2: Ultimate Edition by February 17, 2017. Eligible users would then receive codes within 7 to 10 days of the pre-order. Depending on where and how you pre-ordered though,
the process for getting Halo Wars: Definitive Edition could vary. Could you please let us know where you pre-ordered the game and how?

Thanks so much!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.