No da imagen [Translation - does not give image]

Hola, mi problema es que compre hace 6 meses un Xbox one S, y todo estaba bien, se miraba en mi tv perfectamente, pero hace unos días me salió un anuncio en la pantalla del Xbox la verdad no lo leí puesto mi sobrino era quien lo estas jugando, bueno antier,
La consola se prendió sola y solo la apague directamente, y ayer quise jugar y pues no me daba señal en la tv decía que no se detectaba el cable, ni el control inalámbrico lo detecta, probé con otra tv, con otro cable original del xbox, con otro control y
nada, no se si pueda solucionar el problema desde mi casa o tenga que mandarlo con un técnico en Microsoft?

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[Translation - Hello, my problem is that I bought 6 months ago an Xbox One S, and everything was fine, looked on my TV perfectly, but a few days ago I got an ad on the screen of the Xbox The truth I did not read my nephew was who you are playing , good antier,
the console was on its own and just turn it off directly, and yesterday I wanted to play and because it gave me no signal on TV said that the cable was not detected, nor the wireless control detects it, I tried with another TV, with another original cable
from the Xbox , with another Ynada control, do not know if you can fix the problem from my home or have to send it with a technician in Microsoft?]

:)

 

XBOX ONE

al encender mi Xbox one no reconoce que este conectado ya que no da imagen pero después de 45 minutos la pantalla se pone verde con en logo de Xbox one ya intente el reinicio de actulizacion de fabrica y otros pero no me aparece nada en la pantalla no me
da opciones

[Translation] When you turn on my Xbox One does not recognize that this connected because it does not give image but after 45 minutes the screen turns green with in logo of Xbox One and try the restart of actulizacion of factory and others but I do not appear
anything on the screen does not give me options [Translation]

 

Não consigo colocar imagem personalizada no perfil xbx

Na última atualização, foi implementado a imagem personalizada. Tudo funciona a contento, mas no final a imagem não muda. Já tentei outras imagens, tentei pelo xbox, pelo app windows 10 e pelo app android e simplesmente não muda. Segundo a Microsoft existe
uma análise dessa imagem, que lá fora é feita instantaneamente e aqui simplesmente não funciona. Alguém poderia dar uma luz ao problema?

[translation]

In the last update, the custom image was implemented. Everything works to the satisfaction, but in the end the image does not change. I've tried other images, tried the xbox, the windows 10 app and the android app and it just does not change. According to Microsoft
there is an analysis of this image, that outside is done instantly and here simply does not work. Could someone give a light to the problem?

 

Prueba a hacer un power cycle de la consola, a veces puede ocurrir que se queda como trabada a mi tambien me ha sucedido eso que describes en ocasiones, entonces este método ayuda a resolver este detalle. Sigue el link que dejo a continuación.

Reinicio o reinicio avanzado de la consola Xbox One

Si esto no llegase a funcionar, pruebe quitando el cable de alimentacion de la consola por 30 segundos y luego reconéctelo de nuevo. Después de esto, trate nuevamente.

Espero que soluciones tu problema. Un saludo

 

Hi luQis070291,

I'm sorry to hear about any issues you may be having due to the no signal from the Xbox One S to the TV. Please try the following troubleshooting resource for

Troubleshooting a blank TV screen or monitor while your Xbox One is on.

If none of these solutions resolved the problem, your console may need to be serviced. Go to
Device Support to submit a repair request:

1. After you've signed in with your Microsoft account, select Problem with a device.
   
2. Under For which device? select your Xbox One console or register it.
   
3. Select Display Issue and select Next.
4. On the next page, explain the issue in the Describe your problem field.
   
5. Beside Based on the problem described, we need to create a service order to replace your device, click
   Next.
6. Follow the steps to complete your service order.

Hope this helps. Let us know.