no credits deposited in april / may

massamuni · May 23, 2017

Hi, i have 5 star vip and spended around 660 euro on games in april and may. i still don't have reward credits added to me account. Please resolve this Thanks . Gt:

:)

mikitzli · May 23, 2017

April rewards deposit

I haven't received rewards credits for April deposited into my account. Can you please check when they will be deposited.

Krisburturion · May 23, 2017

MyCredits deposit stuck

Hello.

I had around 1250 rewards credits near the end of april, so I requested a deposit. It never went through when the 30th of april passed. Near the start of May I used VIP gems to acquire 5000 more rewards credits. The 15th has now passed and still no credit
has been deposited in my account. The credits still appear to be there but no date for deposit or option to deposit is on the MyRewards page.

I would appreciate some help with this as soon as possible.

Smwutches · May 23, 2017

April's rebate has been delayed while they fix an issue. Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month, so it's too soon for May's.

Smwutches

April's rebate has been delayed while they fix an issue. Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month, so it's too soon for May's.

XBLRewards8

Hello FlashDesert,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event happened on April 17th, it will be a part of the mid-May deposit.

Smwutches

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So they would be scheduled to deposit with the mid-April deposit.

XBLRewards8

Hello YLSD,

Opting-out will work under the same process that our deposits of currency currently work. In our program, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end
of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Therefore, since you chose to opt out in
April, your Credits/Gems were deposited as part of the mid-May deposit cycle, on the 9th.

XBLRewards8

Hello HAWKEYE DEANO,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. For future reference, if you would like to request a scheduled deposit, you
may do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Therefore, since your last Credits were placed as pending on April 22nd, you will be a part of the mid-May deposit.

no credits deposited in april / may