No credit deposit

Xx8MX4LIF3xX · Mar 30, 2018

I have not received my credits asked for a deposit request even though they would be in my account by the 15th and 30th of March

:)

XBLRewards8 · Mar 30, 2018

Can't cash in my points! Thought it would automatically but didn't. Help?

Hello EnigmaOps,

The button on the MyRewards page is to request a deposit at the next available date. We automatically schedule a deposit for you at 5000 or more pending Credits. Since your last Credit event pushed you over this amount, you were scheduled automatically for
a deposit, and therefore you no longer needed to request a deposit manually, so the deposit button is no longer available.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event occurred on the 19th, your deposit will occur in the mid-month deposit in January.

Tenchi_Ryu · Mar 30, 2018

Why buying from Microsoft store sucks

UPDATE: Finally received my 15,000 credits, will deposit into my account on the 4th of December.

XBLRewards8 · Apr 2, 2018

Hello,

We only deposit twice a month, during the middle and end of the month. Since you requested your deposit on the 21st, it was too late to be included in either deposit in March, and will be a part of the mid-April deposit. This is mentioned in the FAQ on Vault
Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when you received these Credits as pending from your MyRewards page, which will show the specific date these Credits were pending in your account in the MyStatement section of that page.

XBLRewards8

Hello WhiteWolfs22,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credit event was on the 6th, it will be included with the end of month deposit. The request a deposit button is just for requesting deposits before the automatic deposit amount of 5000 pending Credits.

XBLRewards8

Hello REVERSEFLASH,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. This is why your 40,000 Credits have been deposited, but your 15,000 Credit event on November 3rd has not. Those 15,000 Credits should deposit at the end of the month deposit, as described above.

XBLRewards8

Hello Willmon,

Generally, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
deposit the following month. Since your Credit event that placed you above the 5000 pending Credit limit required for an automatically scheduled deposit occurred on the 10th, you should expect these Credits to be deposited in the end of month deposit this
month.

XBLRewards8

Hello rag1ngcarnage,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Also, we only automatically schedule deposits at 5000 or more Credits. Since the Credit event that scheduled your deposit occurred on the 30th last month, you will receive your deposit in the mid-month deposit this month.

XBLRewards8

Hello King of Classy,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your 50,000 Credit event occurred later than your other Credit events, it was not deposited in the mid-month deposit cycle. Since it was placed as pending on the 4th, it will be deposited in the end of month deposit cycle.

No credit deposit