No contact back

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LOADEDSMEG

Here in the forums is not possible to request a call back or similar
If you want, tell me how can I assist you

First check if the purchase was made on this account.

because really, if only you have access to your account, there would be no way for a charge to be made without anyone doing it.

Let's see if it's possible to ask for a refund, buddy.

You will fill out a form, you will need the order code for each item.

But you have all the step-by-step procedure ok?

https://support.xbox.com/help/subscriptions-bil...

I was charged for some points on a game on an account that has no access to the game I was banned 2 years ago for my team name somehow I’ve been charged 35.99 for points I don’t even play that account for the game I’ve been charged idk where the charge has come from I wouldn’t buy it as I can’t even play with that account like

Hi no I was banned years ago but apparently fifa points was brought yesterday as it says on the account I didn’t make the purchase

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Karl, I'm sorry about that, but if you made a purchase, and your account got banned, you can't ask for a refund for that, friend.

Refunds for consumables are accepted only if they have never been used, and we will have a short lead time from the purchase.

In this case, your purchase does not qualify for refunds.

I remain at your disposal if you have any further questions.