No code received after 28 days following EA Access/Paypal promotion.

Hello,

About a month ago Microsoft advertised a promotion in which purchasing a month of EA Access through your paypal account would grant you an additional month of EA Access for free, as well as entry to a prize draw for a chance to win an Xbox One S.

The full terms and conditions can be found here: http://www.xbox.com/en-GB/promotions/ea-access-paypal/terms

The issue I have is that after 28 days I still haven't received a code via the xbox messaging system, as stated would happen in the terms and conditions.

I've also followed this up via two support chats with Microsoft, the requests numbers [Mod Removed] respectively, and they referred me to this page for further support.

What's happening with this promotion? When will I receive my code?

Thanks.

:)

 

Still missing EA Access 1 Month Code from Paypal promotion

Hi,

I bought a EA Access subscription with PayPal while a Promotion was active where i should get 1 month EA Access for free (http://www.xbox.com/de-DE/promotions/ea-access-paypal/terms), but I still have not received my EA Access code.

I have contacted the german Xbox Support they told me to contact EA. EA told me that they can not help me because they can't generate EA Access codes and that I should contact the Xbox Support again. After contacting the Xbox Support again, they tell me
now that I have to contact PayPal!!!

 

Still missing my EA Access code from the Paypal Promotion.

Hi,

I'm still missing my promised promotion code from the EA Access / Paypal Promotion:

http://www.xbox.com/de-DE/promotions/ea-access-paypal/terms

I've buyed EA Access one month ago with Paypal for 1 month and still didn't receive an code for another month EA Access.

Please support.

 

Thanks for reaching out to us Trun0Jay1,

We have passed this information along to the proper teams to investigate, and we'll reach back out to you in this thread when we have further information. Thanks again!

 

Can I get an update, please?