No code for Stick of Truth after pre-order of The Fractured but Whole

Hi,

I pre-ordered The Fractured But Whole at the beginning of September (05/09/2016)and did not receive a code for the free download of The Stick of Truth. I reached out to Ubisoft support on06/09/2016 for advice and they sent the below email.

"Hello Karl

Thank you for your reply and all the information.

I'm Marta from Ubisoft Customer Support and I will assist you further. I'm sorry that you didn't receive a message on your Xbox regarding the purchase of South Park: The Stick of Truth. Usually this takes one week and appears as a message with the game Serial
Key.

If that message is missing please create a post on the Xbox Forums speccialy for this matter:

Uh oh... that shouldn't have happened.

Here's also the link for the FAQ for Xbox digital content:

http://support.xbox.com/en-US/games/purchasing/buying-digital-game-faq/

Let me know if you have any doubts and if you require further assistance.

Wish you a great day,

Marta

Ubisoft Customer Support"

Now I read the FAQ and noted that it can take up to six weeks to be provided with a code so I waited to create this post. Due to personal reasons, I did not follow up on the six-week mark, however, this issue is still ongoing (I have not yet received a
code).

Please, can you a)resend a code to my Xbox messenger, b)advise if I need to follow a different avenue, or c)if a code cannot be provided advise how to cancel my pre-order as this was the sole reason for my pre-order.

:)

 

Missing pre-order reward codes

Hi, I never recieved the pre-order reward codes for:

"South Park, Stick of Truth" from my pre-order of "South Park, Fractured But Whole"

and

My pre-order reward code for "Dishonored" from pre-ordering "Dishonored 2"

 

Check up store's South Park pre order promotion

My Copy of Stick of Truth (XB1) came through a few days after the pre-order, however this was before the date change of Fractured but Whole (now in March I believe)

 

Per the game's description "Pre-order now to get Towelie: Your Gaming Bud. For a limited time, get a digital copy of South Park™: The Stick of Truth™ on Xbox One free with purchase at the launch of South Park™: The Fractured But Whole™.South
Park™:" So you won't receive the game until the new game launches. You should be able to download the game for free at that time.

 

I thought this was the case and even quoted the visible text after my pre-order.
(This was before the delay announcement)

""You will receive a free South Park: The Stick of Truth game for your respective platform immediately if you have pre-purchased South Park: The Fractured But Whole digitally from either PlayStation Store, Steam or other eligible PC digital stores*.... -
(Doesn't mention Xbox Store)

....If you decide to buy South Park: The Fractured But Whole digitally after the release (December 6th) from either PlayStation Store, Xbox Marketplace, Steam or other eligible PC digital stores*, you will receive South Park The Stick of Truth immediately as
download unlock for your platform."

However, my other unposted emails from Ubisoft support seem to imply I should already have the code. Just thought I'd follow up, would have been nice to wet my appetite beforehand.

Thanks for the advice, will consider my pre-order now.