No clue where to go from here

Discus and support No clue where to go from here in XBoX Games and Apps to solve the problem; Okay, so I have a problem with my account and support isn't helpful, but it isn't their fault either. I have an account from a few years ago that I can... Discussion in 'XBoX Games and Apps' started by Steven Cartmell, Oct 22, 2016.

  1. Steven Cartmell
    Steven Cartmell Guest

    No clue where to go from here


    Okay, so I have a problem with my account and support isn't helpful, but it isn't their fault either. I have an account from a few years ago that I can no longer get into. It says that I need to log into my account to be able to use it. However, the account
    information that is on it was created at a party way back and it was a friend (no idea who) and they put their information in it. Up until like 2012 when microsoft changed how their live system worked it was no problem, when they changed it is when it prompted
    to sign in, with which I had no idea what the information could possibly be. I can sign into the profile offline, so I can still progress my account while offline, but I really want to get back into using the xbox, but it isn't worth it if I can't get back
    into my account that I poured everything into for years. Support can't help because I am unable to verify the email or password to be able to reset the account. I wish I could just take a picture of the screen with my account logged in offline and send it
    to them for verification instead because otherwise, I am completely locked out of options. So yeah, I have no idea what to do, but am open to suggestions if there are any helpful suggestion. Thanks.

    :)
     
    Steven Cartmell, Oct 22, 2016
    #1
  2. Th3 WiLL 2 KiLL
    Th3 WiLL 2 KiLL Guest
    Moon

    I have no clue where to go from the beginning
     
    Th3 WiLL 2 KiLL, Oct 22, 2016
    #2
  3. HassanB
    HassanB Guest
    Where to go from here?

    Hello,

    As far as I know it's not possible to just simply bypass this. You will need to either
    try the password reset link again, or
    fill out the reset form again.

    If neither are working, you will need to reach out to the Microsoft account team
    here     and make a post. When making a post, please be sure to tell them that your password reset link is not being sent or received they might be able
    to manually send you one.

    This is not something that Xbox Support via phone/chat can help you with as this is a Microsoft Account issue.
     
    HassanB, Oct 22, 2016
    #3
  4. HassanB Win User

    Where to go from here?

    Hello,

    As far as I know it's not possible to just simply bypass this. You will need to either
    try the password reset link again, or
    fill out the reset form again.

    If neither are working, you will need to reach out to the Microsoft account team
    here     and make a post. When making a post, please be sure to tell them that your password reset link is not being sent or received they might be able
    to manually send you one.

    This is not something that Xbox Support via phone/chat can help you with as this is a Microsoft Account issue.
  5. BOBT0309 Win User

    Where to go from here?

    I spoke with a gentleman at the 800 number. He was extremely knowledgeable and helpful. He took the relevant information and set up a case. Hopefully, someone will contact us soon. Thank you all for your replies.
  6. colllecionador Win User

    Where to go from here?

    Greetings Bobt0309,

    You should call Xbox support at 1-800-4MY-XBOX
  7. TheRobReport Win User

    Confused on where to go from here.

    Yeah I contacted Paypal and did the reported to them before I called MS. So I am just assuming Paypal just did everything at the moment due to no response from MS and because I have been using their services for quite some time.

    I guess I will just have to wait to see what happens with MS and if I don't hear from them before the 25 days is up I will assume that I need to call them.
  8. Mister Gwyther Win User

    Confused on where to go from here.

    Hey Rob! UAs normally run about 25 days and you should get an email. If you haven't heard from them, you can call phone support to get an update and also verify that your contact info is correct.
Thema:

No clue where to go from here

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