No cloud gaming - refund FC25

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

You can request a refund by logging in here, you should see the game listed if the purchase is not older than 14 days.

https://www.xbox.com/refunds

To avoid this kind of confusion, on the following website you can check the list of games that you can buy to play in the cloud (you still need to have the Game Pass Ultimate subscription active).

https://www.xbox.com/en-us/play/gallery/buy-and...

In the following link you will find the games that are already included in Game Pass Ultimate and that are enabled for the cloud

https://www.xbox.com/en-us/play/gallery/all-games

Best regards!

Hi, Thomas! Thank you for reaching out.

I'm sorry you are experiencing issues playing FC25.

May I ask when did you install this game? The full version of EA FC25 has not been released as part of the Game Pass Ultimate catalog. Currently, the only ways to play this game with an Xbox Game Pass Ultimate subscription are 1) Using EA Play's 10-hour trial or 2) Downloading EA FC25 Showcase.

This game was just recently featured in Xbox "Free Play Days", which allowed Xbox Game Pass Ultimate, Standard, and Core members to try the full version of EA FC25 and other EA games from Thursday January 16 at 12:01am Pacific until Sunday, January 19 at 11:59 Pacific.

• For your reference, this was announced at [ https://news.xbox.com/2025/01/16/free-play-days... ]

If you downloaded the game during its "Free Play Days", it would explain why you are only able to play EA FC25 Showcase now.

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I'll be looking forward to your reply.

Best regards,

- AJ

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Are you sure you haven't already used up those trial hours?

If so, Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

Best regards!

If you are sure the game cannot be played on the Xbox One, and the game is not available in the Cloud as part of Game Pass Ultimate, then you either get a refund xbox.com/refund or purchase an Xbox Series X or S to play it.

Hi ollie,

games saves are stored in the cloud when you exit the game. Removing/uninstalling the game does not normally remove the saves (I don't know if this is different if you have the game refunded/revoked though). You can read more about cloud saves

here