No called UPS by my kinect

I made a repair request for my kinect on Friday, March 17th, and I have not received the UPS call yet.

What can I do to help me with my kinect fix?

:)

 

Kinect - Cycles Itself Off

I had the same problem: The Kinect on my XBox One would turn off randomly, sometimes multiple times a day. Unplugging the Kinect from the XB and then plugging it back in always turned the Kinect back on, but this is (obviously) not a fix.

Then it occurred to me that it might be a power issue. My XBox One and Kinect were plugged into an APC Back-UPS 1500. So, I plugged them directly into the wall outlet instead of the UPS and the problem went away! The Kinect hasn't turned off since.

I think it might be due to the way that the UPS handles power. I've since discovered that the APC Back-UPS line uses sine wave approximation, whereas the APC Smart-UPS line uses a pure sine wave. I just purchased an APC Smart-UPS (which is MUCH more expensive)
to see if that solves the problem.

So far, so good: no Kinect turning off randomly. We'll see if it fixes the problem long term.

 

Ridiculous replacement timeframes

So like many others I found my Kinect bricked after the Feb 14 update. I called support, confirmed my Kinect was dead, then started an online ticket for Kinect RMA. I printed the sip and shipped my Kinect back over a week ago.

Being in Toronto I was lucky, in that the receiving address for Kinect RMAs is 40 minutes away in missisauga. From what I understand UPS delivered the parcel the next day.

It's now been a week, and nothing has been shipped back to me. I called support, and while the lady was very nice, she informed me it could be FOUR(4) WEEKS before my replacement arrives.

This is unacceptable for a machine that isn't even 90 days old, much less for a $500 purchase .

 

Hey there,

For assistance with repairs, we recommend reaching out to our phone or chat support team who can look into the specifics of your repair order through our
Contact Us page. Feel free to let us know how it goes.