NO AUDO ON XBOX1 CONSOLE Loads video ok but no audo

On my X Box 1 lost audio. HOW DO I FIX THIS CONDITION

Hello Ronald,

Try a new HDMI cable and make sure your television/screen is not muted (this may sound like a stupid fix, but I have did it before a couple of times by sitting on the remote)

If you are using a headset connected through your controller, your controller's audio jack is likely broken, if you are using tv audio, check your tv's speakers on other inputs and check your hdmi cable/ try another hdmi cable.

Hello Taasla Ketzia,

This issue sounds to be related to your memory unit.

Can you make sure to check if there are no corrupted files on your storage device? They will be called unrecognized, incompleted or will have a orange circle with "!" mark. If you will find somethin like that in Settings - System settings - Storage - your
storage unit - Games and aps, you will have to select them and delete them.

After that I suggest to clean the cache. That's - System settings - Storage - your storage unit needs to be highlighted so you will be able to press "Y" - Device options. Than select Clear system cache.

It is completely safe to do so and most of the times resolve the freezing issues.

Taasla,

I agree with the above statement. Start by checking your hard drive for any corrupt files. Then clear your cache and see if that helps. After that I would try different cables to see if that helps. Let us know if this info helps.

I think I have solved it.

In the new update there is a new setting. In settings under TV & One Guide, Audo & Video, make sure the refresh rate for HDMI is set to 50mhz. Its a bit confusing as there is also another similar setting under 'Display & Sound'. I guess just make them both
50mhz and it should solve this issue for most.